[Remote] Director of Account Management at Jasper

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Marketing, SaaS, TechnologyIndustries

Requirements

10+ years of B2B SaaS Account Management experience, including at least 3 years leading account management teams
Proven experience building or scaling an account management function focused on both retention and expansion
Strong operational and forecasting discipline; confident owning the number and managing pipelines across segments
Deep understanding of customer lifecycle models and how to operationalize retention and growth strategies
Ability to balance commercial outcomes with customer-centric strategy
Experience leading teams that work closely with CSMs to drive verified outcomes and measurable customer impact
Excellent cross-functional collaboration skills, especially with Sales, Product, Operations, and Finance
Skilled communicator with executive presence, able to represent customer performance and strategy to leadership
Data-driven mindset and comfort using systems like Salesforce and reporting tools to manage performance
Passion for AI and enthusiasm for helping customers achieve transformation through Jasper’s platform

Responsibilities

Build, lead, and develop a high-performing Account Management team responsible for renewals, expansions, and customer growth
Create and refine the operating model that connects retention, expansion, and customer outcomes across the Customer Success organization
Own forecasting, pipeline management, and attainment for renewal and expansion revenue, ensuring accuracy and accountability
Partner closely with Finance and Executive Leadership to pitch renewal forecasts and communicate performance against targets
Establish repeatable processes and enablement for account planning, forecasting, and strategic customer engagement
Collaborate cross-functionally with Customer Success, Sales, Product, and Marketing to align on customer strategy and ensure a unified customer experience
Support Account Managers in complex renewal and expansion cycles, providing strategic deal coaching and executive visibility
Define and track key metrics across retention, gross churn, expansion, and forecast accuracy
Drive excellence in forecasting discipline, activity coverage, and collaboration with CSMs
Scale the team as Jasper grows, starting with a team of four Account Managers and expanding to meet business needs

Skills

Key technologies and capabilities for this role

Account ManagementCustomer RetentionCustomer ExpansionTeam LeadershipRevenue ForecastingPipeline ManagementRenewalsCustomer SuccessOperating ModelTeam Development

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote role open to candidates located in the continental US.

What experience is required for the Director of Account Management role?

Candidates need 10+ years of B2B SaaS Account Management experience, including at least 3 years leading account management teams, and proven experience building or scaling an account management function focused on retention and expansion.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Account Management team look like?

The role involves leading and scaling a team starting with four Account Managers, expanding as the business grows.

What makes a strong candidate for this Director of Account Management position?

The ideal candidate has built and scaled account management functions before, understands the balance between customer advocacy and commercial rigor, and brings deep experience leading teams that deliver consistent retention and growth performance.

Jasper

AI tool for efficient content creation

About Jasper

Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.

Austin, TexasHeadquarters

2020Year Founded

$121.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Competitive salary

Unlimited vacation policy

401(k) matching

Health, dental, & vision benefits

Happy hour & fun events

Paid holiday & sick days

Risks

Increased competition from OpenAI's ChatGPT integration with iPhone may attract Jasper's market.

Integration challenges from Clipdrop acquisition could dilute Jasper's text-focused content creation.

Market saturation in generative AI could challenge Jasper's unique value proposition.

Differentiation

Jasper offers a unique AI knowledge layer for marketing with Brand IQ and Marketing IQ.

The company ensures data security by not training AI models on client data.

Jasper's AI tool enhances productivity by reducing writing costs for high-quality content.

Upsides

Jasper's acquisition of Clipdrop expands its services to include image creation and editing.

The AI Image Suite targets B2C marketers, improving workflows and campaign launches at scale.

Generative AI's growing demand offers Jasper opportunities for personalized marketing campaigns.

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