Director, Executive Strategy

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should possess at least 10 years of management consulting experience and 7+ years in a strategic or commercial role within the enterprise software industry. A proven track record of supporting senior executives in a fast-paced environment, strong analytical and problem-solving skills, excellent communication and interpersonal skills, and exceptional project management skills are required. Experience with leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary.

Responsibilities

The Director, Executive Strategy will provide strategic counsel to the President, Global Customer Operations on external market matters, support industry thought leadership, and understand market landscapes. They will prepare the President for external engagements, stay at the forefront of AI innovation, and prepare executive presentations and reports. Responsibilities include building relationships with external stakeholders, evaluating communication activities using data, aligning Global Customer Operations strategy with growth targets, leading cross-functional strategic initiatives, and serving as a proxy for the VP, Global Customer Operations in select meetings.

Skills

Strategy

Business Initiatives

Market Landscape

Thought Leadership

Presentation Preparation

Customer Operations

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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