Strategy & Operations Director

About Centivo

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role

Reporting into the Vice President of Strategic Initiatives, the Strategy and Operations Director will play a key role in the structuring and execution of enterprise-wide strategic initiatives and operational excellence. At Centivo, the Strategy & Operations Director will be responsible for fully owning and executing end-to-end strategic initiatives across complex and cross-functional problems. This individual will use their strong business acumen and cross-functional leadership skills to help translate strategy into execution to deliver measurable impact.

Responsibilities

• Lead strategic initiatives from ideation through execution, including growth strategies, operational improvements and organizational transformation.
• Partner with executive and senior leadership to define business priorities, develop strategic roadmaps, and align cross-functional teams.
• Drive execution of strategic initiatives end-to-end by leading cross-functional teams, tracking progress, identifying risks, and ensuring accountability across stakeholders.
• Translate insights into action by designing and implementing scalable processes, performance metrics, and change management plans.
• Drive operational rigor through KPI development, business reviews, and continuous improvement frameworks.
• Collaborate with Finance, Product, and other departments to develop forecasts, cost-benefit analyses, and resource allocation models for strategic initiatives.
• Support executive decision-making with high-quality presentations, dashboards, and business cases.
• Own post-initiative impact tracking by developing success criteria, reporting frameworks, and lessons-learned reviews to drive continuous improvement.
• Monitor industry trends and internal performance data to proactively identify gaps, inefficiencies, and innovation opportunities.

Required Skills and Abilities

• Proven ability to lead cross-functional projects
• Strong business acumen with a deep understanding of financial, operational, and strategic levers
• Excellent communication and executive presence; able to distill complex ideas into clear, actionable insights
• Comfortable navigating ambiguity and driving clarity in fast-paced environments
• Experience with data tools (e.g., Excel, SQL, Tableau) and familiarity with doing analyses
• Ability to conduct process mapping and optimization of inefficient processes

Education and Experience

• 2 years of management consulting experience within a consulting firm or a similar role with exposure to strategy, operations or transformation work
• Bachelor’s Degree required
• Experience working with senior stakeholders and cross-functional teams

Preferred Qualifications

• MBA or advanced degree preferred
• Prior work experience in corporate strategy, business operations or business transformation a plus
• Prior work experience in industry, with a preference for industry experience in a healthcare setting

Leadership Skills

• Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function.
• Accountability & Execution – Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.
• Strategist Mindset - The ability see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintain alignment to long-term company goals.
• Systems Thinking – The ability to see and articulate the patterns, inter

Employment Details

• Salary: $150K - $200K
• Location Type: Remote
• Employment Type: FullTime