Strategy & Operations Director

Remote

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$150,000 – $200,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates must have a Bachelor's Degree and 2 years of management consulting experience, or a similar role with exposure to strategy, operations, or transformation work. Strong business acumen, proven ability to lead cross-functional projects, excellent communication and executive presence, comfort navigating ambiguity, and experience with data tools like Excel, SQL, and Tableau are required. Familiarity with process mapping and optimization is also necessary. An MBA or advanced degree, prior work experience in corporate strategy, business operations, or business transformation, and healthcare industry experience are preferred.

Responsibilities

The Strategy & Operations Director will lead strategic initiatives from ideation through execution, including growth strategies, operational improvements, and organizational transformation. They will partner with executive and senior leadership to define business priorities, develop strategic roadmaps, and align cross-functional teams. This role involves driving end-to-end execution by leading teams, tracking progress, identifying risks, and ensuring accountability. Responsibilities also include translating insights into action by designing and implementing scalable processes, performance metrics, and change management plans, as well as driving operational rigor through KPI development and business reviews. Collaboration with Finance, Product, and other departments for forecasts and resource allocation, supporting executive decision-making with presentations and business cases, and owning post-initiative impact tracking are key duties. Additionally, the director will monitor industry trends and internal performance data to identify opportunities and inefficiencies.

Skills

Strategic Planning

Operational Excellence

Business Acumen

Cross-functional Leadership

Project Management

KPI Development

Process Improvement

Change Management

Financial Forecasting

Cost-Benefit Analysis

Presentation Skills

Business Case Development

Centivo

Affordable health insurance with primary care focus

About Centivo

Centivo provides health insurance focused on making healthcare affordable and accessible. The company emphasizes primary care, offering free primary care services, no deductibles, and low, predictable copays to help keep its members healthier and reduce the need for hospital visits. Centivo generates revenue by charging employers for health plans provided to their employees, which leads to lower medical costs and increased usage of the plans. A key feature of Centivo's offering is its integrated virtual care service, allowing members to access care conveniently. The company is distinguished by its commitment to quality, curating providers based on strict price and quality standards, particularly in primary care. Centivo's goal is to enhance the member experience while lowering overall healthcare costs.

Buffalo, New YorkHeadquarters

2017Year Founded

$183.7MTotal Funding

DEBTCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Insurance: Medical, dental, vision, life & diability

401k plan

Access to a health savings account

Commuting and dependent care FSA

Competitive salary, bonus, & equity

Risks

Integration challenges with Eden Health may disrupt service delivery if not managed well.

Chronic shortages in primary care access could impact Centivo's care delivery model.

Increased competition from AI-driven startups may challenge Centivo's market position.

Differentiation

Centivo emphasizes primary care partnerships to coordinate healthcare needs effectively.

The company offers free primary care, no deductibles, and low, predictable copays.

Centivo integrates virtual care and mental health services for comprehensive healthcare solutions.

Upsides

Centivo raised $75M to expand affordable health plans amid rising U.S. healthcare costs.

Acquisition of Eden Health enhances Centivo's virtual care and mental health services.

Growing trend of virtual care aligns with Centivo's integrated virtual care service.

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