Director, Client Services at StackAdapt

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Marketing, AdTechIndustries

Requirements

Extensive media and programmatic advertising experience
Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy
5+ years of experience managing a team
Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
Experience supporting and growing customers across both brands and agencies
Proven ability to lead strategic planning, cross-team initiatives, and operational improvements
10+ years of experience in account management, planning, and execution in the programmatic space
Strong analytical, communication skills

Responsibilities

Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success
Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships
Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices
Set standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence
Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to ensure client feedback is translated into meaningful platform or service improvements
Represent the needs, priorities, and insights from your territory across departments, influencing cross-functional decision-making, including product development
Champion and lead wide-reaching, cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies, improve service quality, and elevate client outcomes
Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals
Serve as a key decision-maker in blueprint planning and organizational design for your team and territory
Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance
Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture
Travel as necessary for client meetings, team development, and key initiatives

Skills

Key technologies and capabilities for this role

Account ManagementClient ServicesCampaign ManagementPerformance OptimizationStrategic PlanningTeam LeadershipClient Relationship ManagementProgrammatic AdvertisingSales AlignmentAccount Planning

Questions & Answers

Common questions about this position

Is this position remote or does it require being in an office?

StackAdapt is a remote first company though they are prioritizing candidates located in the United States for this role.

What is the salary or compensation for the Director, Client Services role?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

The role involves leading a team of Account Managers, overseeing client initiatives, building relationships with key customers, using data to inform strategy, collaborating cross-functionally, and championing global initiatives.

What kind of team will I be leading in this position?

You will lead a high-performing team of Account Managers who handle campaign management, performance optimization, and strategic recommendations for a regional territory.

What makes a strong candidate for the Director, Client Services position?

Strong candidates should have experience guiding client services teams, driving client retention and growth, building senior stakeholder relationships, and leading cross-functional initiatives, with a strategic focus on data-driven performance and industry trends.

StackAdapt

Programmatic advertising and digital marketing platform

About StackAdapt

StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.

Toronto, CanadaHeadquarters

2014Year Founded

$4.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees