[Remote] Analyst Relations Director at Twilio

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Communications Technology, Cloud Communications, Customer Experience (CX)Industries

Requirements

Candidates should have 10+ years of experience in Analyst Relations or related fields such as Communications, Public Relations, or Product Marketing. Excellent writing, editing, and attention to detail are required, along with proven success in driving strategic Analyst Relations programs aligned to business outcomes. Strong communication skills are necessary for engaging and managing executive expectations, and the ability to understand stakeholder needs and drive influence is crucial. The role also requires being an effective collaborator capable of working cross-functionally with various teams.

Responsibilities

The Director of Analyst Relations will manage and lead major analyst evaluation submissions and reprint campaigns. They will develop and lead proactive engagement programs with strategic analysts to support category creation efforts and identify/prioritize new independent influencers and thought leaders. This role involves gathering and channeling market insights back to internal teams to support strategic direction, roadmap, and go-to-market strategies. Additionally, they will strategically leverage budget with influencers to amplify category creation messaging and secure paid and owned coverage that supports Twilio's vision and narrative.

Skills

Analyst Relations

Communications

Strategy

Market Insights

Product Marketing

Public Relations

Relationship Management

Budget Management

Content Strategy

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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