Director, Business Systems

Director of Business Systems

Employment Type: [Not specified] Location Type: [Not specified] Salary: [Not specified]

Position Overview

Boulevard is seeking a Director of Business Systems to lead the vision, implementation, and evolution of the internal systems that power Boulevard’s go-to-market and operational capabilities. This role will guide strategy and delivery for our Salesforce platform, SaaS subscription management (including billing and invoicing), and foundational tooling for product-led self-service workflows. Reporting to the CTO, you will be a key leader at the intersection of product, engineering, and business operations, driving system design and process automation to enable scale, efficiency, and exceptional customer experience. Your work will establish the internal systems architecture supporting Boulevard’s revenue operations and paving the way for a more flexible, product-led service model.

You will lead a high-impact, collaborative team of engineers and administrators, continuously evolving internal tools to meet business and customer needs. This is a critical leadership role to architect systems directly impacting Boulevard’s scalability and long-term success.

Domains of Ownership

• Business Systems Architecture: Own, design, and evolve the end-to-end architecture and implementation of internal platforms including Salesforce, Salesforce Revenue Cloud, and related SaaS tools.
• Revenue Operations Infrastructure: Drive the technical foundation for CRM, CPQ, billing, invoicing, and payment integrations to support scalable GTM operations.
• Marketing Systems & Attribution: Partner with Marketing to implement and maintain systems supporting campaign tracking, lead lifecycle management, and multi-touch attribution.
• Product-Led Self-Service Enablement: Collaborate with Product and Engineering to introduce internal tooling and APIs powering customer self-service workflows (e.g., subscription updates, invoicing access).
• Workflow Automation: Design and implement process automation across Sales, Marketing, Support, Finance, and Customer Success.
• System Integration & Data Flow: Ensure seamless, secure, real-time data flow between internal systems (e.g., Salesforce, HubSpot, Stripe, NetSuite, Zendesk) and product environments.
• Governance & Scalability: Establish best practices for data quality, access control, system integrity, and compliance to ensure operational excellence during scaling.

Key Projects & Initiatives

• Salesforce Upkeep and Evolution: Lead the continued optimization and operations of our Salesforce instance.

About Boulevard

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Founded in 2016 after extensive research into the pain points of salon managers and front desk staff, our user-friendly platform is designed for the unique needs of the self-care industry, including salons, spas, medspas, barbershops, and more. Our technology helps our customers not just survive, but thrive.

We are driven by insatiable curiosity and embrace experimentation, believing that simple solutions require the most sophistication. We design every detail to maximize potential, power, and impact.

Our team values and celebrates diverse backgrounds, fostering an environment where openness allows us to do our best work. We believe in equal opportunity for all. Come do the best work of your life at Boulevard.