Director, Business Systems

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Beauty & WellnessIndustries

Requirements

Candidates should have experience leading the vision, implementation, and evolution of internal systems, particularly Salesforce and SaaS subscription management, including billing and invoicing. A strong understanding of system design, process automation, and integration between various business systems like Salesforce, HubSpot, Stripe, NetSuite, and Zendesk is essential. Experience in establishing best practices for data quality, access control, system integrity, and compliance is also required.

Responsibilities

The Director of Business Systems will lead the strategy and delivery for internal systems powering Boulevard's go-to-market and operational capabilities. This includes owning, designing, and evolving the architecture of internal platforms such as Salesforce and Revenue Cloud, driving the technical foundation for revenue operations infrastructure, and partnering with Marketing to implement systems for campaign tracking and lead lifecycle management. The role also involves collaborating with Product and Engineering to enable customer self-service workflows, designing and implementing process automation across departments, ensuring seamless data flow between systems, and establishing governance and scalability best practices.

Skills

Salesforce

SaaS subscription management

billing

invoicing

workflow automation

system design

process automation

business operations

product management

engineering management

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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