Responsibilities

The Senior Manager, CRM Systems Administration will act as a Business Analyst, collaborating with commercial teams to understand their processes and translate them into effective Salesforce solutions. They will be responsible for user and license management, including new user setup and deactivation, role configuration, and permission management, as well as Salesforce configuration changes such as Flow, assignment rules, and reporting. The role also includes managing sandbox environments, participating in DevOps/release management, identifying and gathering requirements, creating a platform roadmap, and proactively maintaining the system through security reviews and updates. Furthermore, they will provide user support, create technical documentation, manage integrated applications, and support master data governance for commercial business processes.