Senior Manager, CRM Systems Administration

Position Overview

• Location Type: Not Specified
• Employment Type: Full Time
• Salary: Not Specified

PTC Therapeutics is a global commercial biopharmaceutical company dedicated to extending life’s moments for children and adults living with a rare disease. We cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging.

Requirements

• Solid understanding of Customer Relationship Management (CRM), particularly within the Commercial organization in the pharmaceutical industry.
• Experience with Salesforce.
• Self-directed and a strong team player.
• Excellent communication skills.
• Preference given to candidates with experience in life sciences or FDA regulated industries.
• Understanding of relevant regulatory requirements (e.g., 21 CFR Part 11 / EU Annex 11, GDPR) and company Standard Operating Procedures (SOPs).

Responsibilities

• Business Analysis: Act as a Business Analyst, working with the business to understand commercial (sales, Medical Science Liaison, Market Access, etc.) processes and requests for enabling appropriate solutions.
• User and License Management: Manage user and license accounts, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce Configuration: Implement Salesforce configuration changes, including:
  • Flow
  • Assignment rules
  • Approval processes
  • Fields
  • Page layouts
  • Record types
  • Dynamic layouts
  • Apps
  • Actions
  • Custom settings
  • Mobile administration
  • Dashboards and reports
  • Data loader
• Sandbox Environment Management: Manage the sandbox environment.
• DevOps / Release Management: Provide DevOps / release management experience.
• Requirements Gathering: Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
• Platform Roadmap: Create a platform roadmap and define priorities, liaising with stakeholders.
• Communication: Communicate any platform changes to end users and stakeholders.
• Data Management: Improve Salesforce data quality through rules and automation.
• System Maintenance: Perform proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
• User Support: Monitor and improve user adoption; respond to user support tickets.
• New User Training: Provide new user and ongoing user training.
• Technical Documentation: Create technical documentation.
• Integrated Applications: Manage integrated applications with a focus on Salesforce.
• Master Data Governance: Understand and support master data governance for commercial business processes.
• Reporting Support: Support and provide guidance on reporting needs.

Application Instructions

• Visit our website to learn more about our company and culture: www.ptcbio.com

Company Information

PTC Therapeutics is a global commercial biopharmaceutical company committed to extending life’s moments for children and adults living with a rare disease.