Fullstack Engineer, Provision Team

Position Overview

GitLab is seeking a Fullstack Engineer to join the Provision Team. This team is responsible for the license delivery process, ensuring customers receive their purchased licenses and grants. The role involves working within the customers.gitlab.com application, integrating data from sales systems to impact GitLab.com, GitLab Dedicated, and self-managed instances.

About GitLab

GitLab is an open-core software company developing a comprehensive AI-powered DevSecOps Platform used by over 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. We foster a culture of contribution, innovation, and impact, operating our business on our product and adhering to our values. We embrace AI as a core productivity multiplier, encouraging all team members to integrate AI into their daily workflows.

Role Responsibilities

As a Fullstack Engineer on the Provision team, you will:

• Build the web interface and services connecting instances, groups, and users to customer subscriptions.
• Support ongoing operational concerns, including triaging customer-impacting bugs and monitoring key integrations for errors to meet GitLab's compliance requirements.
• Develop long-term solutions and architecture to scale GitLab's licensing infrastructure.
• Develop secure, well-tested, scalable, and performant solutions for license and entitlement delivery.
• Utilize error tracking tools (Sentry, Grafana) to triage, document, and resolve errors between Salesforce, Zuora, and GitLab that affect license generation.
• Build customer-facing interfaces for applying and managing licenses.
• Review and provide feedback on merge requests from other Fulfillment developers.
• Collaborate with stakeholders in Product Management and other application teams to ensure solutions meet needs and maintain high quality.

Technical Focus Areas

• Backend: Ruby on Rails, integration with REST services, designing GraphQL schemas.
• Frontend: Vue.js, Webpacker, SCSS.

Example Projects

• License management for Agile Planning Seats.
• Improving the Ultimate Trial experience.

Qualifications

• Experience and proficiency in Ruby and Ruby on Rails.
• Production experience with JavaScript.
• Experience with Vue.js (ideal), React, Svelte, and/or Angular.
• Familiarity with PostgreSQL (or similar RDBMS systems) in production environments.
• Strong curiosity to understand systems holistically and identify streamlining opportunities.
• Experience owning a project from concept to production, including proposal, discussion, execution, and monitoring.
• Ability to clearly communicate complex technical, architectural, and organizational problems and propose iterative solutions.
• Proficiency in English (written and verbal) for remote and asynchronous work.
• Alignment with GitLab's values and ability to work according to them.
• Experience with subscription management or billing systems (Zuora, Salesforce) is a plus.

About the Team

The GitLab Provision team comprises talented engineers globally, building solutions that span multiple systems and work across boundaries.

Employment Type:

• [Employment Type not specified]

Location Type:

• [Location Type not specified]

Salary:

• [Salary not specified]