Senior Sales Engineer
GliaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 5+ years of experience in telecom engineering, with at least 3+ years of experience working with the Genesys Cloud platform, hands-on experience with Genesys Cloud, PureConnect, or PureEngage environments, experience integrating SaaS platforms using REST APIs, proficiency in Python or Java for scripting and automation, strong knowledge of VoIP, SIP, and telecom infrastructure fundamentals, solid understanding of computer networking principles, experience leading technical projects from design to execution, proven troubleshooting skills, familiarity with contact center operations and customer experience strategies, and knowledge of telecom security best practices and compliance standards. A Bachelor’s degree in Computer Science, Telecommunications, or a related field—or equivalent experience—is preferred, along with relevant certifications such as Genesys Certified Professional.
Responsibilities
The IT Systems Engineer will lead the design, implementation, and maintenance of Genesys Cloud contact center solutions, manage and monitor telecom infrastructure, integrate telecom systems with internal platforms and applications, troubleshoot complex issues and implement effective solutions, analyze call flows and performance data to drive continuous improvement, plan and implement system upgrades and enhancements, partner with vendors to resolve escalations, maintain system documentation, collaborate with IT and cross-functional teams, and present performance reports to senior leadership.
Skills
Genesys Cloud
PureConnect
PureEngage
REST APIs
Python
Java
VoIP
SIP
Telecom Infrastructure
Networking
Project Leadership
Troubleshooting
Contact Center Operations
Security & Compliance
Communication
Sidecar Health
Affordable health insurance with price transparency
About Sidecar Health
Sidecar Health provides health insurance plans that focus on affordability and transparency, including options compliant with the Affordable Care Act (ACA). The company allows members to see average cash prices for medical services upfront, helping them make informed decisions and avoid unexpected costs. Revenue is generated through member premiums, which cover medical expenses, while also benefiting from the difference between negotiated cash prices and premiums. Sidecar Health's goal is to empower members to take control of their healthcare expenses with straightforward and cost-effective insurance options.
Key Metrics
El Segundo, CaliforniaHeadquarters
2018Year Founded
$319.1MTotal Funding
SERIES_DCompany Stage
Financial Services, HealthcareIndustries
201-500Employees