Digital Sales Representative - Expansion

The Digital Sales Representative will manage and expand customer accounts within the Self Service segment, owning a book of business to protect revenue and drive upsells and cross-sells. They will execute programmable sales plays to achieve strong revenue, gross margin, and gross profit results, and work cross-functionally with product, finance, support, and services teams to execute renewals and drive new business. Responsibilities include generating and maintaining an accurate sales pipeline and forecast using Salesforce, executing automation strategies to serve a large customer base while maintaining NPS and preventing churn, and collaborating with marketing teams on messaging and campaigns. The role also involves net new customer acquisition, driving new revenue for a specific territory, understanding customer business and technical requirements to design solutions using Twilio's API platform, and advising on digital communication strategies.