Deployment Strategist
PicogridSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$175,000 – $230,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Conversational AIIndustries
Requirements
Candidates should have at least 4 years of relevant experience in roles such as founder, product manager, engagement manager, account executive, or customer success manager. Strong communication and relationship-building skills are essential, along with the ability to manage internal stakeholders and customer relationships. A passion for understanding user needs and delivering impactful solutions is required, along with a bias for action and the ability to thrive in cross-functional collaboration.
Responsibilities
The Deployment Strategist will own every facet of the customer relationship and implementation from pre-sale to post-sale. They will manage cross-functional teams across GTM, Engineering, and Product to drive customer adoption and maximize value. The role involves developing scalable playbooks for customer engagement and integrating feedback into product development efforts. Additionally, they will identify and analyze key customer pain points, translating them into actionable solutions, and track and optimize customer success metrics to drive retention and long-term partnerships.
Skills
Communication
Relationship Building
Customer Success
Customer Engagement
Product Management
Cross-functional Collaboration
Problem-Solving
Scalable Processes
Decagon
Generative AI solutions for customer support
About Decagon
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.
Key Metrics
San Francisco, CaliforniaHeadquarters
2023Year Founded
$97.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees