[Remote] Onboarding Specialist at PostHog

Remote

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AnalyticsIndustries

Requirements

Ability to work in timezones between GMT-8 and GMT+2
Obsessed with helping customers succeed
Strong technical expertise to analyze customer PostHog usage and perform health checks on implementations
Customer relationship skills to act as a trusted advisor
Judgement to decide when to dive deep on technical issues vs. understanding broader customer goals
Comfortable working autonomously in a remote, globally distributed team

Responsibilities

Perform health checks on implementations of customers about to pay their first bill, using tracked usage data
Make contact with customers to set them up for success, ensuring they see value from their subscription immediately
Present adoption pathways, educating customers on benefits of additional PostHog products they may not be using
Help customers optimize usage, including reducing bills if they're spending too much
Analyze how customers are using PostHog and advise on best practices at the start of their journey
Support customer retention by enabling better product building through effective PostHog setup

Skills

Key technologies and capabilities for this role

Customer SuccessSalesOnboardingSaaSProduct AnalyticsRemote Collaboration

Questions & Answers

Common questions about this position

What is the compensation for the Onboarding Specialist role?

Compensation details can be found using PostHog's compensation calculator.

Is this position remote, and what are the timezone requirements?

The role is fully remote and globally distributed, with the team spanning GMT-8 to GMT+2, so hires are limited to these timezones.

What skills or qualities are needed for the Onboarding Specialist position?

The role requires being obsessed with helping customers succeed, especially highly technical self-serve users at the start of their PostHog journey, and providing trusted advice on optimal usage.

What is the company culture like at PostHog?

PostHog values openness and transparency with a public handbook sharing roadmap, pay, strategy, and funding details; they emphasize autonomous work to maximize impact, regular team-wide feedback sessions, and solving big problems through fast innovation.

What makes a strong candidate for this Onboarding Specialist role?

Strong candidates are obsessed with customer success, can work with highly technical self-serve users, and provide trusted, specific advice on PostHog usage to help retain customers and build better products.

PostHog

Platform for product engineering and data integration

About PostHog

PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$26.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

Mental Health Support

Professional Development Budget

Risks

Competition from privacy-focused platforms like Matomo and Plausible is increasing.

Scaling usage-based pricing may challenge larger enterprise adoption.

Reliance on free tier could risk financial stability if users don't convert.

Differentiation

PostHog offers open-source product analytics tailored for developers.

The platform replaces the modern data stack, focusing on product development.

PostHog's usage-based pricing decreases with scale, offering cost efficiency.

Upsides

Increased demand for open-source analytics tools boosts PostHog's market potential.

Growing trend towards self-hosted solutions aligns with PostHog's offerings.

Recent $15M funding supports expansion and feature development.

Land your dream remote job 3x faster with AI

Try Jobo Free