[Remote] Implementation Delivery Lead at bswift

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Benefits Administration, SaaSIndustries

Requirements

Bachelor’s degree in business administration or related field (required)
3+ years of client relationship and implementation experience (preferably in benefits or healthcare)
Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite
Strong written and verbal communication skills
Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders
Ability to work independently and collaboratively
Strong problem-solving and analytical skills; ability to leverage data for strategy
Ability to make timely decisions in an ambiguous, fast-paced environment

Responsibilities

Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation process
Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates
Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals
Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers
Work closely with cross-functional teams to ensure timely and effective delivery of all services
Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed
Identify project risks and escalate appropriately to the Implementation Lead
Own multiple areas of an implementation, including but not limited to: system configuration, testing, and auditing; COBRA and Direct Bill setup management; communications; vendor integrations; data conversion; payroll
Coach Implementation Analysts on their deliverables to support team success
Research, troubleshoot, and resolve client inquiries related to system or process gaps

Skills

Key technologies and capabilities for this role

Benefits AdministrationImplementation ManagementProject LeadershipTechnical ExpertiseClient ManagementCloud Technology

Questions & Answers

Common questions about this position

What is the salary or compensation for the Implementation Delivery Lead role?

This information is not specified in the job description.

Is this Implementation Delivery Lead position remote or office-based?

The company operates from downtown Chicago and remotely across the country.

What key skills are required for the Implementation Delivery Lead role?

The role requires technical expertise in benefits administration software, leadership in client meetings and project management, subject matter expertise for system configuration and best practices, and ability to manage implementation workstreams like testing, auditing, COBRA, and Direct Bill setup.

What is the company culture like at bswift?

bswift offers a fun, flexible, and creative environment with ample opportunity for professional and personal growth, guided by values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work.

What makes a strong candidate for the Implementation Delivery Lead position?

Motivated and goal-driven individuals who share bswift's passion for delivering excellence, embrace the company values, and have experience as a technical expert in benefits administration with strong client leadership and project management skills.

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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