[Remote] Implementation Manager at 12twenty

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Recruiting, HR TechnologyIndustries

Requirements

3–5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions)
Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients
Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems
Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels
Demonstrated ability to manage complex personalities and drive accountability without direct authority
High emotional intelligence, professional resilience, and a go-getter mindset
Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction
Experience working autonomously in a remote environment
Bonus Skills
Platform implementation experience (ERP, HCM, CRM—e.g., NetSuite, Workday, etc.)
Change management or stakeholder communication frameworks
Technical familiarity (APIs, SSO, integrations, basic configuration)
Advanced Excel or project planning tools (Asana, Jira, Smartsheet)

Responsibilities

Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines
Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding
Conduct live training sessions, working sessions, and executive-level updates via video conference
Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness
Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels
Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey
Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes
Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process
Continually surprise and delight customers with a can-do mindset and a customer-first approach

Skills

Key technologies and capabilities for this role

Project ManagementSoftware ImplementationCustomer OnboardingStakeholder ManagementTraining DeliveryRisk ManagementCustomer SuccessSaaS PlatformsExecutive CommunicationVideo Conferencing

Questions & Answers

Common questions about this position

What experience is required for the Implementation Manager role?

Candidates need 3–5 years of experience in SaaS onboarding, implementation, or project management, with proven ability to manage multiple multi-month projects for mid-market or Fortune 100 clients, plus strong organizational skills and experience working autonomously in a remote environment.

Is this Implementation Manager position remote?

Yes, the role involves experience working autonomously in a remote environment, with responsibilities like conducting video conferences and using tools such as Zoom and Slack.

What are the key skills needed to succeed as an Implementation Manager at 12twenty?

Key skills include strong communication across channels and seniority levels, high emotional intelligence to manage complex personalities without direct authority, exceptional organizational and project management abilities, and a proactive, customer-first mindset.

What is the company culture like at 12twenty?

12twenty has a fast-growing organization focused on connecting elite early career professionals with top companies, emphasizing a customer-first approach, high-touch environments, and cross-team collaboration with a can-do mindset.

What makes a strong candidate for the Implementation Manager position?

A strong candidate has 3–5 years in SaaS implementations, experience managing 30–40 concurrent projects with diverse stakeholders, platform experience like ERP or CRM, and the ability to work autonomously while driving customer adoption.

12twenty

SaaS platform for career services management

About 12twenty

12Twenty offers a software platform that connects university career centers, students, and employers to streamline career services and job placement. The platform allows career centers to manage student data and track employment outcomes, while students can use it to search for jobs and connect with employers. Employers gain access to qualified candidates and can manage their recruitment processes more efficiently. The goal of 12Twenty is to enhance the effectiveness of career services in higher education through a data-driven approach.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$1.2MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Remote Work Options

Company Social Events

Risks

Competition from Handshake and Symplicity threatens 12twenty's market share.

Data privacy regulations pose challenges for managing student and employer data.

Universities' budget cuts may reduce spending on career services platforms.

Differentiation

12twenty offers a comprehensive platform for university career centers and students.

The platform provides robust data analytics for tracking employment outcomes.

12twenty facilitates employer engagement and streamlines recruitment processes.

Upsides

Increased demand for virtual career services boosts 12twenty's market potential.

Growing interest in data-driven decision-making enhances platform appeal.

Universities seek tech partnerships, expanding 12twenty's network and offerings.

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