Deal Desk Analyst

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as our next Deal Desk Analyst

Who We Are & Why We’re Hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the Job

Twilio is looking for a curious, action-oriented Analyst for the Deal Desk Team who lives the Twilio Magic to support our APJ Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and contribute to non-standard commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Responsibilities

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales.
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
• Utilize spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers.
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes.
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required.
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
• Self-starter with a “can do” attitude who is comfortable