Job Description: Application Enablement Analyst

Employment Type: Full-time Remote

Company Overview

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Position Overview

The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and technical responsibilities. As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-4 products.

What Success Looks Like

In 3 Months:

• Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer.
• Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers.
• Manage tickets and projects in our Jira & Confluence platforms.
• Begin engaging with clients around key product functionalities and decisions.
• Implement basic product configuration changes using SQL and HTML.
• Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders.

In 6 Months:

• Own client conversations around product strategy and configuration options.
• Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers.
• Assist with basic issue triage and enhancement requests related to your products.
• Own management of the implementation roadmap for each product in your portfolio.
• Advise on Arcadia’s product development roadmap based on client feedback and internal observations.
• Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed.
• Independently apply basic customer configurations using SQL and HTML.

In 12 Months:

• Serve as a designated SME for all products in your portfolio.
• Understand standard value-based care healthcare workflows.
• Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations.
• Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities.
• Propose and drive operational improvements both within and across product teams.

Responsibilities

• Act as a designated subject matter expert for multiple Arcadia products (e.g., Foundry, Vista, Assess).
• Serve as a key liaison between the Product and Customer Management teams.
• Engage directly with clients and serve as a strategic advisor throughout product implementations.
• Advise on optimal workflows and configurations in Arcadia based on a client’s existing priorities and processes.
• Balance multiple product implementations simultaneously and engage technical support from across the organization as needed.
• Design and maintain product implementation documentation suitable for both internal and client use.
• Drive the implementation of basic UI and SQL-based configurations, supporting client rollout strategy and design trainings.