Deal Desk Analyst

Position Overview

• Location Type: Mexico or Canada
• Job Type: Full-time
• Salary: Not specified

Glia is seeking a highly-motivated Deal Desk Analyst to join their Sales Operations team. This role is crucial for supporting the sales organization by reviewing, structuring, and streamlining deals to ensure accuracy and compliance. The ideal candidate thrives at the intersection of sales, finance, and operations and aims to grow into a strategic business partner role.

About Glia

Glia's award-winning technology powers customer conversations for large enterprises, emphasizing the synergy between human interaction and technology for exceptional customer experiences.

Responsibilities

• Act as a key liaison between Sales, Finance, Legal, and Operations to ensure efficient and accurate deal processing.
• Support the end-to-end deal process, including pricing, discounting, contract review, and approvals for new business, expansions, and renewals.
• Ensure the accuracy of subscription data within systems of record.
• Review quotes and proposals for compliance with pricing policies, revenue recognition standards, and commercial terms.
• Optimize the quote-to-cash process by identifying and implementing operational improvements.
• Support training and enablement for sales teams on deal processes.
• Ensure accurate and timely data entry in CRM and CPQ systems.

Technologies You'll Work With

• CRM: Salesforce
• CPQ: Nue CPQ
• Productivity: Google Workspace (Sheets, Docs, Slides), Microsoft Excel
• Collaboration: Slack, Zoom
• Contract Management: DocuSign

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in a Deal Desk, Sales Operations, Finance, or related role.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Familiarity with CRM/CPQ systems; Salesforce experience is highly preferred.
• Comfort working across time zones and functions; strong interpersonal communication skills.
• Fluent in English (written and spoken).

Benefits

• Competitive salary and stock options.
• Professional development support (trainings, courses, conferences, books, etc.).
• Access to the latest tools and equipment.
• Engaging team events (annual awards, hackathons, social activities).
• Diverse work environment with representation from 25 countries.

Company Information

Glia is an equal-opportunity employer committed to diversity and inclusion. Glia does not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other legally protected status. The Glia Talent Acquisition team uses @glia.com and @gliatalent.com for communication.