Data Platform Adoption, Aladdin Data, Director at BlackRock

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

(No explicit requirements listed in the job description.)

Responsibilities

Lead the team responsible for assisting EDP’s users—including Aladdin’s data engineers, AI teams, and DPaaS adopters—as they onboard their data and consumption to EDP
Define and provide workflows, tools, documentation, and assistance to help adopting teams self-onboard
Identify bottlenecks and pain points in the platform’s capabilities and user experience and work with the wider EDP product and engineering teams to resolve these
Develop KPIs to objectively measure the value that the platform delivers to its adopters
Develop and execute a customer-centered strategy to drive new adoption of EDP by internal BlackRock teams, and to expand existing teams’ use of the platform (Customer Success Strategy)
Work with adopting teams to understand their specific use cases and goals for using the platform; provide guidance to help them deploy and use EDP effectively, employing the platform’s full capabilities to meet their goals (Adoption Consultation)
Collaborate closely with adopters, engineering teams, data governance, operations, and program managers to support developing realistic programs of work to transition from existing data platforms to EDP; define the measures of success for the migration programs (Migration Planning)
Develop strong, long-term relationships with EDP adopters to measure and ensure their ongoing satisfaction, anticipate challenges, and identify improvement opportunities for the platform (Relationship Management)
Work with UX specialists and the wider EDP product team to champion a low-friction user experience for adopters and their data consumers, focusing on the platform’s usability, intuitiveness, and overall user satisfaction (User Experience)
Promote adoption of EDP across the organization, providing demonstrations, training, documentation, and support as needed. Act as a vocal advocate for the platform both internally and externally (Adoption and Evangelism)