Customer Value Consultant at Simpplr

Gurugram, Haryana, India

Simpplr Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, HR TechnologyIndustries

Requirements

  • 6+ years in employee experience, internal communications, or related field
  • 5+ years of technical consulting and enablement experience
  • 4+ years of experience working remotely as part of an international team
  • 4+ years supporting an international customer base and navigating various cultural differences
  • 4+ years of experience implementing and/or maintaining modern intranets or employee experience platforms
  • Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce)
  • Familiarity with project management concepts (project plan)
  • Lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection
  • Natural leader who brings clarity to chaos, listens to understand, and keeps teams focused
  • Anticipate needs before they’re voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience
  • Enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble
  • Ability to work US hours

Responsibilities

  • Partner with the Project Managers and customers to define and implement employee engagement and communications strategies using the Simpplr One platform, supporting multiple organizational levels and departments
  • Conduct discovery and lead strategy discussions to identify customer business objectives
  • Implement concurrent projects varying in size & complexity, providing expert advice around information organization and content migration, audience targeting, governance structure, and change management
  • Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement
  • Provide best practices guidance and suggested use cases, weaving together your knowledge of Software Implementation, Internal Comms and Employee Experience
  • Define solutions for both standard and unique use cases identified during the implementation
  • Educate and train customers on how to use Simpplr’s features and functionalities
  • Work with Simpplr leadership to further evolve and scale the implementation process and customer experience
  • Work internally with Product Management to evolve Simpplr’s product offering, supporting evolving industry and customer needs
  • Collaborate with Customer Success, Professional Services, Product, and Support to document best practices

Skills

Customer Success
Professional Services
Implementation
Platform Training
Enablement
Program Strategy
Stakeholder Management
Internal Communications
HR Advisory
IT Advisory

Simpplr

Modern intranet platform for employee engagement

About Simpplr

Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.

Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Generous PTO
Flexible work hours
Remote work options
Premium medical, mental, dental, & vision coverage
Career development
Equity incentives
Retirement contributions
PTO to volunteer

Risks

Competition from Zoom's Workvivo could impact Simpplr's market share.
Integration challenges from acquiring Socrates.ai may divert focus from core offerings.
Strategic shifts by new CMO Gary Sevounts could affect brand perception.

Differentiation

Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.
The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.
Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.

Upsides

Growing demand for AI-driven platforms supports Simpplr's market expansion.
Hybrid work models increase the need for robust digital communication tools.
The intranet software market is projected to grow at a 14.2% CAGR until 2028.

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