Experienced Consultant, Strategy + Transformation
HalbornSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, HR TechnologyIndustries
Requirements
- 6+ years in employee experience, internal communications, or related field
- 5+ years of technical consulting and enablement experience
- 4+ years of experience working remotely as part of an international team
- 4+ years supporting an international customer base and navigating various cultural differences
- 4+ years of experience implementing and/or maintaining modern intranets or employee experience platforms
- Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce)
- Familiarity with project management concepts (project plan)
- Lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection
- Natural leader who brings clarity to chaos, listens to understand, and keeps teams focused
- Anticipate needs before they’re voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience
- Enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble
- Ability to work US hours
Responsibilities
- Partner with the Project Managers and customers to define and implement employee engagement and communications strategies using the Simpplr One platform, supporting multiple organizational levels and departments
- Conduct discovery and lead strategy discussions to identify customer business objectives
- Implement concurrent projects varying in size & complexity, providing expert advice around information organization and content migration, audience targeting, governance structure, and change management
- Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement
- Provide best practices guidance and suggested use cases, weaving together your knowledge of Software Implementation, Internal Comms and Employee Experience
- Define solutions for both standard and unique use cases identified during the implementation
- Educate and train customers on how to use Simpplr’s features and functionalities
- Work with Simpplr leadership to further evolve and scale the implementation process and customer experience
- Work internally with Product Management to evolve Simpplr’s product offering, supporting evolving industry and customer needs
- Collaborate with Customer Success, Professional Services, Product, and Support to document best practices
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the key responsibilities of the Customer Value Consultant role?
You will partner with Project Managers and customers to define and implement employee engagement strategies using the Simpplr platform, conduct discovery sessions, implement projects on information organization and change management, provide program strategies for surveys and recognition, and educate customers on platform usage.
Is this position remote or does it require office work?
This information is not specified in the job description beyond requiring work during US hours.
What is the salary or compensation for this role?
This information is not specified in the job description.
What personal qualities make someone a good fit for this role?
Candidates should lead with empathy, stay grounded in humility, bring a sense of humor to build trust, act as a natural leader who brings clarity to chaos, listen actively, anticipate needs, solve problems proactively, and derive joy from others' success while enjoying a supportive team environment.
What work hours are required for this position?
The position requires working US hours.
Simpplr
Modern intranet platform for employee engagement
About Simpplr
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.
Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Generous PTO
Flexible work hours
Remote work options
Premium medical, mental, dental, & vision coverage
Career development
Equity incentives
Retirement contributions
PTO to volunteer
Risks
Competition from Zoom's Workvivo could impact Simpplr's market share.
Integration challenges from acquiring Socrates.ai may divert focus from core offerings.
Strategic shifts by new CMO Gary Sevounts could affect brand perception.
Differentiation
Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.
The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.
Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.
Upsides
Growing demand for AI-driven platforms supports Simpplr's market expansion.
Hybrid work models increase the need for robust digital communication tools.
The intranet software market is projected to grow at a 14.2% CAGR until 2028.
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