Platform Professional Services Consultant (Remote) at Crowdstrike

Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Customer Service experience with a passion for customer success and satisfaction
Project Management experience (valuable, not a direct project management role)
Experience operationalizing leading endpoint security technology
Experience planning enterprise technology deployment
Experience advising customers on identified information security risks
Proficiency with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc)
Proficiency with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc)
Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint)
Experience with Windows, Linux, and Mac operating systems
Excellent communication skills - written and verbal
BA or BS / MA or MS degree in a related field (Computer Science, Computer Engineering, Math, Information Security, etc.) - or equivalent experience
Industry-related certifications (Bonus)

Responsibilities

Drive service objectives to completion using security knowledge and expertise of the Falcon Platform
Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer
Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices
Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved
Actively engage customers via virtual meeting, email, or case management system
Work with leadership to participate in activities to identify and improve service outcomes

Skills

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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