[Remote] Principal Consultant, Change Management at ServiceRocket

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

20+ year tech services expert of many solutions and partnerships with industry giants
Collaborative mindset
Ability to work in a fun-loving and inclusive work environment
Strong innovation, impact, and customer support skills
Experience with Atlassian ecosystem (Jira, Confluence, Jira Service Management)
Strong facilitation skills
Ability to lead and execute change management strategy
Experience with ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement)
Strong communication and training skills
Ability to work with diverse stakeholders, including executives, end-users, and technical teams

Responsibilities

Design and execute a comprehensive change management strategy
Conduct detailed change readiness assessments and impact analyses
Develop strategic change management plans (communications, training, sponsor alignment)
Define clear communication channels and messaging to stakeholders
Execute enablement sessions and user readiness activities
Deliver high-quality, continuous support and reference materials to end-users
Utilize expert facilitation skills to guide client workshops, executive steering committees, and team sessions
Secure buy-in and alignment from stakeholders
Lead the human side of transformation across client engagements
Ensure high user adoption, proficiency, and sustainable utilization of technical solutions

Skills

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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