[Remote] Customer Enablement - United States at ElevenLabs

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Audio TechnologyIndustries

Requirements

Experience in customer enablement, education, or success within a SaaS or AI technology company

Responsibilities

Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

Skills

Key technologies and capabilities for this role

Customer EnablementAIAudio AIText to SpeechSpeech to TextConversational AICustomer Success

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position available in the United States.

What benefits does ElevenLabs offer?

Benefits include an annual discretionary stipend for learning and development, a monthly co-working stipend if not near main hubs, an annual discretionary stipend for social travel to meet colleagues, and an annual company offsite in a new location.

What skills are required for the Customer Enablement Specialist role?

The role requires skills in designing and executing customer education and enablement initiatives, building scalable learning programs like ElevenLabs University and the 'Agent Builder' certification, driving product adoption, and collaborating across teams such as Customer Success, Engineering, Growth, and Revenue.

What is the company culture like at ElevenLabs?

The culture is high-velocity with rapid experimentation, lean autonomous teams, and minimal bureaucracy; it emphasizes impact over job titles, AI-first approaches across the company, excellence everywhere, and a global team that prioritizes talent over location.

What makes a strong candidate for this role?

Strong candidates are those who want to work hard, create lasting impact, and thrive in a high-velocity environment with rapid experimentation and lean autonomous teams.

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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