Senior Customer Success Manager - East
TinesSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, Ecommerce, TechnologyIndustries
Requirements
- 1+ years of experience in customer support or a customer-facing technical role
- Bachelor’s degree (or equivalent experience)
- Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat
- Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus
- Prior experience with SaaS or ecommerce platforms preferred
- Based in eastern time zone, with availability for occasional on-call and rotating holiday coverage
- Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments
- Collaborative with ability to work effectively across product, engineering, sales, and marketing teams
- Comfortable quickly learning and mastering new tools and processes
- Growth mindset with a strong interest in startups, software, and entrepreneurism
Responsibilities
- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot technical platform issues
- Advise our customer on best-practices with the Attentive platform and its use cases
- Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business
- Act as first line of defense for triaging & debugging platform health issues
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
Skills
Customer Support
Technical Troubleshooting
Issue Resolution
Professional Communication
Ecommerce
SMS Marketing
Email Campaigns
Cross-functional Collaboration
Product Expertise
Attentive
Personalized SMS marketing solutions for businesses
About Attentive
Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium customization options, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.
Hoboken, New JerseyHeadquarters
2016Year Founded
$839.5MTotal Funding
SERIES_ECompany Stage
Data & Analytics, Consulting, Consumer SoftwareIndustries
1,001-5,000Employees
Benefits
Generous PTO
Medical, Dental, & Vision Insurance
Daily Lunch Delivery Credit
Equity
Remote Work & Wellness Benefits
Company-Wide Events & Employee-Led Activities
Risks
Competition from Textla could erode Attentive's market share in SMS marketing.
Over-reliance on AI may lead to data privacy concerns and regulatory scrutiny.
Dependency on third-party integrations like ParTech poses risks if partnerships dissolve.
Differentiation
Attentive leads in AI-driven SMS marketing with hyper-personalized messaging solutions.
The company offers seamless integration with APIs and webhooks for efficient communication.
Attentive's subscription model ensures steady revenue with premium add-ons for customization.
Upsides
Attentive saw 128% revenue growth in the UK, highlighting demand for AI solutions.
Partnership with ParTech enhances restaurant loyalty programs, boosting customer retention.
Attentive's AI Journeys and AI Pro offer unique one-to-one marketing, differentiating them.
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