[Remote] Strategic Solutions Engineer, East at Cresta

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, Contact CenterIndustries

Requirements

Ability to act as a consultative partner and advisor to customers, uncovering business objectives, technical environments, operational challenges, workflows, and strategic goals
Expertise in leading technical discovery sessions on customer systems, including contact center infrastructure, telephony, IVR architecture, CRM, and workforce management platforms
Skills in qualifying and translating customer requirements into robust, scalable configurations aligned with business value and technical feasibility
Proficiency in designing and delivering compelling, tailored product demonstrations highlighting AI-powered virtual agents, real-time coaching, and analytics
Ownership of technical design and delivery for proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Capability to run ROI workshops and build business case models linking capabilities to quantifiable impacts (e.g., cost reduction, efficiency, CSAT)
Experience providing insights on AI technologies, contact center transformation, and customer success strategies
Ability to serve as a technical liaison between Sales, Product, and Engineering, offering feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Knowledge of emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

Responsibilities

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms
Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes

Skills

Key technologies and capabilities for this role

AILLMsSLMsReal-time AICustomer ExperienceSales EngineeringSolution ArchitectureContact CenterMachine Learning

Questions & Answers

Common questions about this position

What are the main responsibilities of the Strategic Solutions Engineer role?

The role involves acting as a consultative partner to uncover business objectives and challenges, leading technical discovery sessions on contact center systems, designing scalable Cresta configurations, and delivering tailored product demonstrations highlighting AI capabilities.

What skills are needed for this position?

Key skills include deep understanding of contact center infrastructure, telephony, IVR architecture, CRM platforms, and workforce management systems, plus the ability to architect solutions using LLMs, SLMs, and real-time AI assistance while translating technical complexity to business impact.

Is this role remote or does it require being in the East region?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Strategic Solutions Engineer role?

A strong candidate excels as both a business consultant and technical expert, with experience guiding customers through discovery, design, and validation of AI solutions, particularly in contact centers, and the ability to connect deeply with stakeholders to architect tailored AI-driven configurations.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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