[Remote] Strategic Solutions Engineer, East at Cresta

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
5+ years of experience in AI, ML, or related field
Proven experience in contact center transformation and customer success strategies
Strong understanding of AI technologies, including LLMs, SLMs, and NLP
Experience with contact center infrastructure, telephony, and IVR architecture
Familiarity with CRM and workforce management platforms
Strong business acumen and ability to translate technical complexity into business impact
Excellent communication and presentation skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong problem-solving skills and ability to think critically

Responsibilities

Act as a consultative partner to customers to uncover business objectives and technical environments
Act as a consultative advisor to prospective customers to design solutions leveraging Cresta's real-time AI capabilities
Lead technical discovery sessions to understand customer systems
Qualify and translate customer requirements into robust, scalable Cresta configurations
Design and deliver compelling product demonstrations
Own the technical design and delivery of proof-of-value (POV) engagements
Run ROI workshops and build business case models
Provide insights based on experience with AI technologies and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering
Stay current on emerging technologies and market trends in AI, NLP, and contact center transformation

Skills

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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