[Remote] Senior Customer Success Manager - East at Tines

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AutomationIndustries

Requirements

Based in EST or CST (remote position)
Experience managing higher-spend, strategic/enterprise accounts
Ability to understand customer's current state (teams, processes, tools, Tines usage), strategic initiatives, and align with executive/key stakeholder goals & priorities
Expertise in Tines product to act as trusted advisor and subject matter expert
Strong orchestration skills across customer and internal teams (Customer Success Engineers, Sales, Product, CS Leadership, etc.)

Responsibilities

Drive strategic success planning and engagement across assigned enterprise accounts
Foster champions and support customers across the journey: onboarding, adoption, expansion, renewal
Develop Success Plans to help customers create automation plans and roadmaps
Partner with Sales for Executive Business Reviews and QBRs
Expand Tines usage beyond security teams into IT, HR, Product/Engineering, Operations
Align with customer stakeholders to ensure value delivery from onboarding through renewal
Orchestrate onboarding with Customer Success Engineer for timely use case delivery and customer training
Review account dashboards, metrics, log-ins, and use cases to assess customer health
Provide feedback to Product and Engineering teams
Partner closely with Sales, Professional Services, Product, Customer Success Engineers for deeper partnerships and outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingAdoptionExpansionRenewalStrategic PlanningStakeholder ManagementAutomation PlatformsEnterprise Accounts

Questions & Answers

Common questions about this position

Is this a remote position, and are there location requirements?

This is a remote position that must be based in EST or CST.

What are the main responsibilities of the Senior Customer Success Manager?

The role involves driving strategic success planning and engagement for enterprise accounts, fostering champions, supporting customers from onboarding to renewal, developing success plans, and expanding Tines usage into other functions like IT, HR, and Operations.

What company values guide Tines?

Tines is driven by the values of Simplicity, Speed, and Soundness, while fostering a culture that nurtures individual curiosity, growth, and integrity.

What skills or experience make a strong candidate for this role?

Strong candidates will have experience developing customer understanding of teams, processes, tools, and strategic initiatives; orchestrating across customer and internal teams; creating success plans and roadmaps; and expanding product usage into new functions as a trusted advisor.

What is the salary or compensation for this position?

This information is not specified in the job description.

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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