[Remote] Senior Customer Success Manager - East at Tines

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Remote position based in EST or CST
Experience in customer success management
Ability to develop an understanding of customer's current state, strategic initiatives, and executive and key stakeholder goals and priorities
Ability to orchestrate across customer and internal teams
Strong communication and partnership skills
Ability to develop and execute success plans
Experience in expanding customer relationships and identifying new opportunities
Ability to provide feedback to product and engineering teams

Responsibilities

Drive strategic success planning and engagement across assigned set of enterprise accounts
Foster champions in customer accounts and support and empower customers across the customer journey
Develop an understanding of customer's current state, strategic initiatives, and executive and key stakeholder goals and priorities
Orchestrate across customer and internal teams to bring internal resources to bear
Develop success plans to help customers drive an automation plan and roadmap
Partner with Sales teams to deliver customer Executive Business Reviews and QBR's
Identify opportunities for expansion into new functions and help build customer advocacy
Provide feedback to product and engineering teams to shape the future of the product
Partner with Sales, Professional Services, Product teams, Customer Success Engineers, and other internal teams to drive deeper partnerships and successful customer outcomes

Skills

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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