Customer Support Specialist (9a-6p EST)

Candidates should have a minimum of 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably within a technology support team. Excellent spoken and written communication skills are essential, along with the ability to explain technical troubleshooting in an easily understandable manner. Strong organizational skills, attention to detail, and the capacity to manage multiple priorities are required. Candidates must possess computer proficiency, be comfortable with technology, work with speed and drive results, and thrive in a fast-paced environment. Familiarity with systems requiring strict adherence to privacy and security protocols, such as healthcare, and experience with CRM/ticketing systems with rigorous tracking are considered ideal.