Customer Support Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Technology, E-commerceIndustries

Requirements

Candidates should possess strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience. They must be available to work extended business hours and weekend shifts, and ideally have experience with Zendesk, Slack, or similar support tools.

Responsibilities

The Customer Support Specialist will monitor and respond to customer inquiries via email, online chat, and phone, providing timely and appropriate support. They will troubleshoot oven and app issues, educate customers about the service and product, and use CRM software to maintain records. Responsibilities also include documenting trends, updating customer-facing materials, and sharing insights with the business and engineering teams to improve products and services.

Skills

Customer Support

Troubleshooting

Communication

Problem-Solving

Customer Service

Tovala

Smart oven with meal delivery service

About Tovala

Tovala combines hardware, software, and food to simplify home cooking with its Tovala Smart Oven and meal delivery service. The Smart Oven is a countertop appliance that cooks meals automatically when customers scan a QR code on Tovala-prepared meals. This system is designed for busy individuals and families who want healthy, home-cooked meals without spending much time cooking. Tovala targets health-conscious consumers and operates in the meal kit and smart kitchen appliance markets. Its business model includes selling the Smart Oven and offering a subscription service for meal deliveries, ensuring a seamless cooking experience. Revenue comes from oven sales and subscription fees, and the company has experienced rapid growth since its start in 2015, building a loyal customer base. Tovala also focuses on creating a positive work culture, valuing employee well-being and fostering a supportive environment.

Chicago, IllinoisHeadquarters

2017Year Founded

$69.6MTotal Funding

SERIES_CCompany Stage

Food & Agriculture, Hardware, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Company Equity

Paid Vacation

Paid Holidays

Risks

Increased competition from smart kitchen appliance companies like June Oven and Brava.

Potential supply chain issues due to semiconductor shortages affecting smart oven production.

Rising costs of ingredients and logistics could impact meal delivery pricing and profitability.

Differentiation

Tovala combines a smart oven with a meal delivery service for convenience.

The Tovala Smart Oven automates cooking through QR code scanning for effortless meals.

Tovala targets health-conscious consumers with chef-crafted, nutritious meals and smart technology.

Upsides

Partnership with Jesse Tyler Ferguson enhances brand visibility and broadens audience reach.

Launch of affordable Smart Oven Air Fryer attracts cost-conscious consumers, expanding customer base.

$30M Series C funding fuels growth and innovation in food technology sector.

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