Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Procurement SoftwareIndustries
Requirements
Candidates should have strong problem-solving skills and a passion for helping people. Experience in customer support or a related field is preferred. The ability to learn quickly and apply knowledge effectively is essential, along with excellent communication skills and a collaborative mindset.
Responsibilities
The Customer Support Specialist will focus on enhancing customer experience by answering support tickets, providing guidance to users, generating product documentation, and reporting bugs to the product and engineering teams. They will play a critical role in building relationships with customers and advocating for their needs to improve the platform.
Skills
Customer Service
Problem-Solving
Documentation
Bug Reporting
Agile Environment
Customer Advocacy
Levelpath
AI-powered procurement platform for businesses
About Levelpath
Levelpath provides an AI-powered procurement platform that improves productivity and collaboration between businesses and their suppliers. The platform integrates workflows, data, people, and devices, allowing users to access a unified view of the procurement process from any device. Its main feature, the Hyperbridge reasoning engine, gathers and enhances data from various sources, making enterprise commerce quicker and more transparent. Levelpath targets businesses aiming to simplify their procurement processes, minimize risks, and increase profitability. Unlike competitors, Levelpath offers a comprehensive solution that combines multiple procurement elements, generating revenue through subscription models and service fees.
Key Metrics
San Francisco, CaliforniaHeadquarters
2022Year Founded
$43.3MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees