Customer Support Specialist

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Procurement SoftwareIndustries

Requirements

Candidates should have strong problem-solving skills and a passion for helping people. Experience in customer support or a related field is preferred. The ability to learn quickly and apply knowledge effectively is essential, along with excellent communication skills and a collaborative mindset.

Responsibilities

The Customer Support Specialist will focus on enhancing customer experience by answering support tickets, providing guidance to users, generating product documentation, and reporting bugs to the product and engineering teams. They will play a critical role in building relationships with customers and advocating for their needs to improve the platform.

Skills

Customer Service

Problem-Solving

Documentation

Bug Reporting

Agile Environment

Customer Advocacy

Levelpath

AI-powered procurement platform for businesses

About Levelpath

Levelpath provides an AI-powered procurement platform that improves productivity and collaboration between businesses and their suppliers. The platform integrates workflows, data, people, and devices, allowing users to access a unified view of the procurement process from any device. Its main feature, the Hyperbridge reasoning engine, gathers and enhances data from various sources, making enterprise commerce quicker and more transparent. Levelpath targets businesses aiming to simplify their procurement processes, minimize risks, and increase profitability. Unlike competitors, Levelpath offers a comprehensive solution that combines multiple procurement elements, generating revenue through subscription models and service fees.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$43.3MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Sick Leave

401(k) Retirement Plan

Commuter Benefits

Risks

Emerging competitors like Pivot may capture market share with simplified solutions.

Rapid evolution of AI technologies could increase competition in the procurement space.

Reliance on external supplier costs exposes Levelpath to risks from alternative cost-cutting measures.

Differentiation

Levelpath's Hyperbridge engine enriches procurement data with contextual intelligence from various business functions.

The platform offers a unified procurement process accessible on any device.

Levelpath integrates AI-driven analytics to enhance decision-making and risk management.

Upsides

AI-driven procurement is expected to grow, with 50% adoption by 2025.

Levelpath's mobile-first approach aligns with the rising trend of mobile procurement solutions.

The platform's real-time supplier collaboration meets growing demand for enhanced supplier relationships.

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