Customer Support Representative
TekmetricSalary not specified
Full Time
Entry Level & New Grad
$70,000 – $100,000Compensation
Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Construction, BiotechnologyIndustries
Requirements
Candidates should have 2-4 years of experience in customer support, technical support, or customer-facing operations, preferably in SaaS or construction tech. Strong problem-solving skills, comfort troubleshooting software issues, excellent communication skills to explain technical concepts, and technical curiosity are essential. The ideal candidate is highly organized, detail-oriented, and has experience in construction tech, field training, or AI tools as a plus.
Responsibilities
The Customer Support Specialist will act as the frontline contact for customer inquiries, resolving issues quickly and effectively via chat, email, and video support. They will guide customers through onboarding, setup, and configuration of AI agents and workflows, run product demos, answer how-to questions, and empower users through documentation and training. This role also involves collecting user feedback, identifying recurring issues, communicating insights to Product and Engineering teams, maintaining support documentation and knowledge bases, and tracking key support metrics for continuous improvement.
Skills
Customer Support
AI
Construction Industry
Problem-Solving
Communication
Trunk Tools
AI-driven incentive management software for construction
About Trunk Tools
Trunk Tools offers incentive management software tailored for the construction industry, featuring products like TrunkText and TrunkPerform. TrunkText uses artificial intelligence to help users quickly find project documents, while TrunkPerform enhances project performance by speeding up task completion. The company operates on a subscription-based model, providing software-as-a-service (SaaS) solutions that generate steady revenue. Trunk Tools aims to improve efficiency and productivity for construction professionals, distinguishing itself from competitors by focusing on their specific needs.
New York City, New YorkHeadquarters
2021Year Founded
$29.1MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine Learning, Financial ServicesIndustries
11-50Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Company Equity
401(k) Retirement Plan
Unlimited Paid Time Off
Flexible Work Hours
Professional Development Budget
Meal Benefits
Risks
Increased competition from AI-driven construction platforms could erode market share.
Slow adoption of new technologies in construction may hinder Trunk Tools' growth.
Economic uncertainty could reduce spending on new software solutions, impacting revenue.
Differentiation
Trunk Tools offers AI-driven solutions tailored for construction-specific workflows.
Their products, TrunkText and TrunkPerform, enhance efficiency and project performance.
The company focuses on fintech solutions for construction, unlike traditional banks.
Upsides
Raised $20M in Series A funding to accelerate growth and product development.
Growing demand for construction tech solutions, projected to reach $2.71 billion by 2025.
Integration of AI in construction management is gaining traction, benefiting Trunk Tools.
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