Customer Support & Sales Representative - Clark at Allurion

Freeport, Illinois, United States

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₱310,800 – ₱418,800Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

High school diploma or equivalent
18 years or older
6 months in a call center sales program
1 year in a call center customer service role
1 year in technical support, preferably with antivirus software
Experience with voice and back-office support (chat/email)
Passion for customer service and technology
Ability to quickly learn new tech and tools
Empathy, patience, and problem-solving skills
Strong understanding of major operating systems and consumer technologies
Proven ability to handle customer queries efficiently and adapt to changes

Responsibilities

Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies
Identify and recommend products or services that match clients' needs, using tech expertise to suggest upgrades or additional services
Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more
Identify customer needs and educate them about their devices and software
Stay updated on the latest tech trends to provide top-notch support
Ensure every interaction meets quality standards and aims for high customer satisfaction and positive Net Promoter Score (NPS)
Keep up with new technologies and device releases to enhance assistance
Collaborate with colleagues across Asurion and its clients, sharing knowledge and supporting team success
Embrace a dynamic work environment with a positive attitude, resilience, and a “can-do” spirit

Skills

Customer Support

Sales

Technical Support

Troubleshooting

Inbound Calls

Outbound Calls

Networking

Device Setup

Smartphones

Laptops

Tablets

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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