[Remote] Strategic Account Director, South Florida at EvenUp

Florida, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of experience in Strategic Customer Success or Key Account Management in high-growth B2B SaaS startups
Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
Expertise in managing multiple stakeholders at executive, operations, and contributor levels
Consultative approach to working with every level of the business
Hands-on and autonomous in navigating ambiguity and taking ownership
Excellent cross-functional communication skills
Comfortable with weekly local travel and in-person meetings
Ability to work independently without constant direction
Experience with AI-first companies and exponential growth
Strong understanding of customer success structures and revenue growth planning

Responsibilities

Prospect and develop upsell and cross-sell opportunities and contract renewals
Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes
Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance
Be present with clients at least once a week, building trust, understanding evolving goals, and ensuring alignment
Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals
Develop and execute on-site account engagement strategies
Ensure outcome-focused advocacy and provide insights to internal stakeholders to improve offerings and align on goals
Work closely with executive stakeholders, operations leaders, and contributors to understand their goals and deliver outcomes
Navigate ambiguity and take ownership in complex account management situations
Collaborate with internal teams to ensure customer feedback is woven into product and service enhancements

Skills

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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