[Remote] Strategic Account Director, South Florida at EvenUp

Florida, United States

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$100,000 – $150,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaSIndustries

Requirements

5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
Consultative approach: Skilled at working with every level of the business (executive stakeholders, operations leaders, contributors) to understand their goals and deliver outcomes
Hands-on & autonomous: Comfortable navigating ambiguity and taking ownership without needing constant direction
Collaborative & internal influence: Excellent cross-functional communication to ensure customer feedback is woven into product and service enhancements
Comfortable with weekly local travel: Engaging in regular in-person meetings, drop-ins, trainings within a two-hour drive

Responsibilities

Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals
Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes
Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance
On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment
Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals

Skills

Key technologies and capabilities for this role

Strategic Account ManagementUpsellCross-sellContract RenewalsCustomer SuccessRevenue GrowthAccount PlanningClient EngagementSaaS SalesEnterprise Accounts

Questions & Answers

Common questions about this position

What is the salary range for the Strategic Account Director position?

The salary range is $100K - $150K.

Is this role remote, and what are the location requirements?

The role is remote but requires on-site client engagement at least once a week with accounts within a two-hour drive in South Florida, including regular in-person meetings, drop-ins, and trainings.

What experience and skills are required for this role?

Candidates need 5+ years in Strategic Customer Success or Key Account Management in high-growth B2B SaaS, a proven track record managing large complex accounts with $1M+ ARR, a consultative approach working with all business levels, hands-on autonomy in ambiguity, and strong cross-functional collaboration.

What is the company culture like at EvenUp?

EvenUp seeks talented, driven, and collaborative individuals who thrive in high-growth environments, enjoy building deep customer partnerships, and want to have a lasting impact in a mission-focused, AI-first company.

What makes a strong candidate for this Strategic Account Director role?

Strong candidates have 5+ years in strategic customer success or key account management in high-growth B2B SaaS, experience with $1M+ ARR accounts, a consultative style engaging all business levels, autonomy in ambiguous settings, collaborative influence skills, and comfort with weekly local travel.

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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