Customer Support Representative at Xsolla

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

GamingIndustries

Requirements

Fluent in English (spoken and written), with strong communication skills
A natural problem-solver who enjoys helping people and providing excellent customer service
Ability to work across three shifts (day, evening, and night) to support 24/7 operations
Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information
Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates
Fresh graduates welcome, provided you have the right attitude and eagerness to learn
Ability to work in a fast-paced environment and remain calm under pressure
(Nice to have) Prior experience in customer support roles
(Nice to have) Proficiency in additional foreign languages
(Nice to have) Strong team player with a proactive mindset, able to find creative solutions to user challenges

Responsibilities

Assist players with payment and purchase issues across various communication channels (email, live chat, etc.)
Provide support in English ensuring that players and partners feel heard and understood
Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences
Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems
Monitor system performance and escalate technical issues to relevant departments
Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met

Skills

Key technologies and capabilities for this role

Customer SupportLive ChatEmail SupportTroubleshootingPayment IssuesEnglish CommunicationMultilingual SupportProblem Solving

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Support Representative role?

Required skills include fluent English (spoken and written) with strong communication skills, problem-solving abilities, multitasking, ability to work across three shifts for 24/7 operations, and thriving in a fast-paced environment.

What is the employment type for this position?

The position is a Contractor role.

What kind of work schedule is involved?

The role requires the ability to work across three shifts (day, evening, and night) to support 24/7 operations.

Are fresh graduates eligible to apply, and what makes a strong candidate?

Fresh graduates are welcome to apply if they have the right attitude and eagerness to learn. Strong candidates are empathetic, resourceful, passionate about helping others, with strong communication, patience, problem-solving, and the ability to thrive in a team and fast-paced environment.

Xsolla

Integrated payment solutions for video games

About Xsolla

Xsolla provides integrated payment solutions and tools specifically designed for video game publishers and developers. Their services include payment processing, fraud detection, and gamified experiences, which help clients monetize their games and engage players effectively. Xsolla operates in over 200 countries, supports more than 130 currencies, and offers services in over 20 languages, making it accessible to a wide range of clients from indie developers to large publishers. Unlike many competitors, Xsolla focuses exclusively on the video game industry, allowing them to tailor their offerings to meet the unique needs of game developers. The company's goal is to enhance the gaming experience for players while providing developers with the tools they need to succeed.

Los Angeles, CaliforniaHeadquarters

2005Year Founded

$73MTotal Funding

DEBT_PPCompany Stage

Fintech, Entertainment, GamingIndustries

501-1,000Employees