[Remote] Junior Technical Support Specialist at Copilot

Remote

Copilot Logo
$40,000 – $55,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Professional Services SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportAccount ManagementBillingSubscriptionsAWSDynamoRetoolFrontAPIsDatabasesNo-code IntegrationsStripeProblem-SolvingCommunication

Questions & Answers

Common questions about this position

What is the salary range for the Junior Technical Support Specialist position?

The salary range is $40K - $55K.

Is this position remote?

Yes, this is a fully remote position.

What skills are required for this role?

Candidates should be tech-savvy, comfortable with APIs, databases, and no-code integrations like Retool, with extra points for experience with AWS, Dynamo, Retool, Front, or Stripe. They also need to be quick learners, clear empathetic communicators, and enjoy solving technical problems.

What is the company culture like at Copilot?

You'll work with a small but mighty, tight-knit, friendly team that loves collaboration and creativity, with plenty of room to grow your skills.

What makes a strong candidate for this role?

Strong candidates thrive in technical environments, love helping people solve problems, are quick learners who are tech-savvy with experience in APIs, databases, no-code tools, and can communicate clearly without jargon.

Copilot

B2B SaaS client portal for service businesses

About Copilot

Copilot provides a client portal designed specifically for service businesses, such as accounting firms, eCommerce companies, law firms, and startups. The platform includes features like secure messaging, invoicing, document sharing, contract management, data collection forms, and customer support helpdesk. By consolidating these tools into one user-friendly portal, Copilot helps businesses streamline their operations and enhance client experiences, ultimately saving time and resources. Unlike many competitors, Copilot focuses on the unique needs of service-oriented businesses, making it easier for them to manage client interactions and workflows. The company's goal is to improve business productivity and client satisfaction through its subscription-based software-as-a-service model.

New York City, New YorkHeadquarters
2020Year Founded
$10.5MTotal Funding
LATE_VCCompany Stage
Consumer Software, Enterprise SoftwareIndustries
11-50Employees

Benefits

Professional Development Budget

Risks

Competition from Salesforce and HubSpot threatens Copilot's market position.
Stricter data privacy regulations may impact Copilot's data management practices.
Economic downturns could reduce spending on SaaS products like Copilot.

Differentiation

Copilot offers an all-in-one platform for service businesses, unlike competitors.
The platform supports customizations and white-labeling for personalized client experiences.
Copilot integrates messaging, payments, and file-sharing into a single user-friendly portal.

Upsides

Growing demand for white-label solutions boosts Copilot's market appeal.
Increased mobile-first strategies align with Copilot's mobile-optimized client portal.
Expansion of API marketplaces enhances Copilot's platform functionality.

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