Technical Support Engineer
Aera TechnologyFull Time
Junior (1 to 2 years)
Key technologies and capabilities for this role
Common questions about this position
The salary range is $40K - $55K.
Yes, this is a fully remote position.
Candidates should be tech-savvy, comfortable with APIs, databases, and no-code integrations like Retool, with extra points for experience with AWS, Dynamo, Retool, Front, or Stripe. They also need to be quick learners, clear empathetic communicators, and enjoy solving technical problems.
You'll work with a small but mighty, tight-knit, friendly team that loves collaboration and creativity, with plenty of room to grow your skills.
Strong candidates thrive in technical environments, love helping people solve problems, are quick learners who are tech-savvy with experience in APIs, databases, no-code tools, and can communicate clearly without jargon.
B2B SaaS client portal for service businesses
Copilot provides a client portal designed specifically for service businesses, such as accounting firms, eCommerce companies, law firms, and startups. The platform includes features like secure messaging, invoicing, document sharing, contract management, data collection forms, and customer support helpdesk. By consolidating these tools into one user-friendly portal, Copilot helps businesses streamline their operations and enhance client experiences, ultimately saving time and resources. Unlike many competitors, Copilot focuses on the unique needs of service-oriented businesses, making it easier for them to manage client interactions and workflows. The company's goal is to improve business productivity and client satisfaction through its subscription-based software-as-a-service model.