Junior Technical Support Specialist

Remote

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$40,000 – $55,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Professional Services SoftwareIndustries

Requirements

Candidates should be tech-savvy, quick learners, and comfortable with technical environments and various tools and systems. Experience with APIs, databases, and no-code integrations like Retool is beneficial, with Stripe experience being a plus. Strong communication skills to explain technical concepts clearly and empathetically are essential. Previous experience in a customer-facing technical support role is preferred.

Responsibilities

The Junior Technical Support Specialist will assist customers with issues related to accounts, billing, subscriptions, and minor technical problems. They will become a product expert to answer questions about current and future features, translate technical issues into understandable language, and gather information to report bugs to the engineering team. This role involves troubleshooting automations, resolving support issues within SLA agreements, and building a deep understanding of the platform's technical architecture.

Skills

Customer Support

Technical Support

Account Management

Billing

Subscriptions

AWS

Dynamo

Retool

Front

APIs

Databases

No-code Integrations

Stripe

Problem-Solving

Communication

Copilot

B2B SaaS client portal for service businesses

About Copilot

Copilot provides a client portal designed specifically for service businesses, such as accounting firms, eCommerce companies, law firms, and startups. The platform includes features like secure messaging, invoicing, document sharing, contract management, data collection forms, and customer support helpdesk. By consolidating these tools into one user-friendly portal, Copilot helps businesses streamline their operations and enhance client experiences, ultimately saving time and resources. Unlike many competitors, Copilot focuses on the unique needs of service-oriented businesses, making it easier for them to manage client interactions and workflows. The company's goal is to improve business productivity and client satisfaction through its subscription-based software-as-a-service model.

New York City, New YorkHeadquarters

2020Year Founded

$10.5MTotal Funding

LATE_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

11-50Employees