[Remote] Chat Channel Representative at Thermo Fisher Scientific

Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Life Sciences, Scientific InstrumentsIndustries

Requirements

Bachelor’s Degree in a Life Sciences field or related lab experience
Minimum of 0-1 years related work experience (e.g., customer service, telephone experience)
Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint (Salesforce a plus)
Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in genomics (desired)
Experience in remote selling (phone or digital) and customer consultation (desired)
General knowledge of the assigned product portfolio and/or customer segment
Ability to communicate in English
Practical understanding of the sales process & buying cycle
Strong interpersonal skills, positive demeanor, and professional mannerisms
Detail oriented, excellent communicator, self-motivated, and able to work effectively in a multi-task environment
Minimal travel may be required (up to 5%)

Responsibilities

Become an expert in specific Biosciences (BID) product portfolios
Respond positively to and expeditiously process all incoming web chat and email inquiries from customers
Provide a high level of customer service excellence to assist customers digitally through thermofisher.com
Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource
Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service, and technical services
Provide quotes or send the customer to the most appropriate selling resource to author a quote
Log opportunities in Salesforce.com
Use product features, benefits, and applications accompanied by soft selling skills to follow up and qualify leads, initiate the sales process, and promote company products and services to achieve or exceed growth targets
Provide an outstanding digital experience for customers through thermofisher.com web chat

Skills

Key technologies and capabilities for this role

Salesforce.comCustomer ServiceLive Sales ChatLead QualificationBiosciencesLife Sciences

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role offers competitive remuneration, an annual incentive plan bonus, and health benefits.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What education and experience are required for the Chat Channel Representative role?

A Bachelor’s Degree in a Life Sciences field is required or related lab experience may substitute, along with a minimum of 0-1 years related work experience such as customer service or telephone experience.

What key skills are needed to succeed in this role?

Candidates need strong interpersonal skills, a positive demeanor, excellent communication, detail orientation, self-motivation, and the ability to multitask effectively, plus proficiency with computer applications like MS Word, Excel, Outlook, and PowerPoint.

What is the company culture like at Thermo Fisher Scientific?

The company emphasizes meaningful work that positively impacts the world on a global scale, enabling customers to make the world healthier, cleaner, and safer, while providing resources for individual career goals and tackling tough scientific challenges.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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