Customer Support Representative

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, SaaSIndustries

Requirements

Candidates must have professional experience in a B2B technical or customer-facing role and be based in the PT time zone. Experience with tools such as Salesforce, Hubspot, Intercom, Google Suite, or Notion is preferred. Strong active listening skills, empathy, excellent verbal and written communication, problem-solving abilities, and a willingness to learn technical details are essential.

Responsibilities

The Customer Support Representative will provide excellent support via chat and email, resolving inbound requests accurately and thoroughly. This includes troubleshooting product issues, educating users on best practices, and escalating complex problems to engineering or sales teams. Responsibilities also involve communicating customer feedback to internal teams, supporting free plan activation and paid customer onboarding, and contributing to internal knowledge bases and KPI reports.

Skills

Customer Support

Chat Support

Email Support

Troubleshooting

Problem-Solving

Customer Education

Best Practices

Crossbeam

Platform for secure partner data sharing

About Crossbeam

Crossbeam provides a platform that enables businesses to utilize their partner ecosystems to drive growth. The main feature of this platform is a tool that allows companies to securely share data with their partners, which enhances both sales and partnership strategies. For partnership professionals, Crossbeam offers tools to identify and prioritize promising partnerships based on data insights. Sales teams benefit from the platform by gaining insights that help them close deals more efficiently and reduce sales cycles. Crossbeam's platform integrates with various data sources, such as CRM systems, data warehouses, Google Sheets, and CSV files, facilitating easy and secure data sharing. Unlike its competitors, Crossbeam focuses specifically on the B2B market and has established a strong presence with over 15,000 companies using its services. The goal of Crossbeam is to help businesses accelerate deal closures and boost revenue through effective partnership management.

Philadelphia, PennsylvaniaHeadquarters

2018Year Founded

$113.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees