Senior Bilingual Client Support Specialist
Autotrader.caFull Time
Senior (5 to 8 years)
Chicago, Illinois, United States
Key technologies and capabilities for this role
Common questions about this position
Yes, this is a remote position.
Benefits include medical, dental & vision (inclusive of domestic partnerships), employer paid life insurance, voluntary short/long term disability insurance, 401k (Roth/Traditional), a generous PTO plan, and above market annual bonuses.
Requirements include 1+ years in a support or customer-facing role, experience with Salesforce (or similar CRM), proficiency with Google Docs and Microsoft Office, strong problem-solving skills, and excellent communication skills.
This information is not specified in the job description.
Strong candidates have 1+ years of customer-facing experience, Salesforce proficiency, B2B support background (preferred), technical proficiency with devices, and excellent problem-solving and communication skills with a professional, empathetic approach.
Cybersecurity solutions for data protection
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.