Senior Bilingual Client Support Specialist
Autotrader.caFull Time
Senior (5 to 8 years)
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging.
The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.
Location Type: Remote Employment Type: Full-time
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Cybersecurity solutions for data protection
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.