Keeper Security

B2B Customer Support Representative

Chicago, Illinois, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, SoftwareIndustries

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging.

About the Role

The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.

Location Type: Remote Employment Type: Full-time

Responsibilities

  • Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns
  • Coordinate and deliver onboarding and training sessions for clients
  • Collaborate with management to stay current on product knowledge, updates, and company policies
  • Troubleshoot issues, resolve complaints, and turn challenging situations into positive outcomes
  • Provide real-time assistance while maintaining Keeper’s high standard of professional service

Requirements

  • 1+ years of experience in a support or customer-facing role
  • Experience with Salesforce (or similar CRM platforms)
  • Proficiency with Google Docs and Microsoft Office tools
  • Strong problem-solving skills with the ability to manage multiple tasks efficiently
  • Excellent communication skills with a professional, empathetic, and customer-focused approach
  • Bachelor’s degree preferred

Preferred Qualifications

  • Previous customer support experience in a B2B environment
  • Technical proficiency with smartphones, tablets, and computers
  • Ability to build rapport and maintain a high level of professionalism with clients

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills

Customer Support
Troubleshooting
Onboarding
Salesforce
Communication
Problem-Solving
Customer Service

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters
2011Year Founded
$58.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
CybersecurityIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.
AI-driven cyber threats require Keeper to continuously adapt its security protocols.
Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.
The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.
Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.
Strategic partnerships, like with Sherweb, expand Keeper's market reach.
Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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