B2B Customer Support Representative

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Candidates must have at least 1 year of experience in a support or customer-facing role and proficiency with CRM platforms like Salesforce, Google Docs, and Microsoft Office tools. Strong problem-solving skills, efficient multi-tasking abilities, and excellent professional, empathetic, customer-focused communication skills are essential. A Bachelor's degree is preferred.

Responsibilities

The B2B Customer Support Representative will respond to customer inquiries via phone, email, and chat, troubleshoot product issues, and resolve service questions and client concerns. Responsibilities include coordinating and delivering client onboarding and training sessions, collaborating with management on product knowledge and policies, and providing real-time assistance while maintaining professional service standards.

Skills

Customer Support

Troubleshooting

Onboarding

Salesforce

Communication

Problem-Solving

Customer Service

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees