Engineer, Customer Support
ServiceRocketSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Dental Technology, Artificial Intelligence, SaaSIndustries
Requirements
Candidates should possess an excellent academic background in Computer Science or a related field, with 2-5 years of software engineering experience and 3+ years of SaaS experience. Prior experience in customer support is required, along with excellent customer-facing communication skills and proficiency in English, both verbal and written. Experience with Dental Practice Management Systems and Imaging Systems is a plus. The ability to thrive in a fast-paced, technical, and mission-focused environment is essential.
Responsibilities
The Customer Support Engineer will provide direct support to live customers via email, phone, and meetings. They will utilize cloud-based and open-source tools to solve complex data problems, write efficient and scalable code adhering to best practices, and troubleshoot software defects and performance issues. This role involves cross-functional collaboration with product, engineering, clinical, and customer success teams to improve support processes and requires periodic on-call availability outside of standard working hours.
Skills
Customer Support
Technical Support
Cloud Tools
Open Source Tools
Data Problems
Scalable Code
Software Defects
Performance Issues
SaaS Platform
AI
Dental AI
Email Support
Phone Support
On-call
Overjet
AI for dental care and claims
About Overjet
Overjet.ai focuses on enhancing oral health through artificial intelligence solutions tailored for the dental industry. The company offers two main products: the Clinical Intelligence Platform and the Claim Intelligence Platform. The Clinical Intelligence Platform assists dental providers by integrating AI insights from dental radiographs with patient and treatment data, which helps improve clinical performance and patient outcomes. Meanwhile, the Claim Intelligence Platform aids insurance companies by analyzing radiographic claims to streamline the claims review process, allowing for quicker approvals and enabling examiners to concentrate on more complex claims. Overjet.ai distinguishes itself from competitors by specifically targeting the dental sector and providing tailored solutions that enhance both clinical care and administrative efficiency. The company's goal is to create a future where dental care is more precise, efficient, and centered around patient needs.
Cambridge, MassachusettsHeadquarters
2018Year Founded
$127MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Flexible Time Off
Hybrid Work Options
Work from Home Stipend
Annual Learning and Development Stipend
Risks
Emerging dental AI startups pose a threat to Overjet's market dominance.
Rapid AI advancements could render Overjet's current offerings obsolete.
Data privacy concerns may arise as Overjet expands its AI capabilities.
Differentiation
Overjet is the first FDA-cleared AI technology for dental pathologies.
Overjet's AI platforms cater to both dental providers and insurance payers.
Overjet for Kids is the only FDA-cleared AI for pediatric tooth decay detection.
Upsides
Overjet raised $53.2 million in Series C funding, the largest in dental AI.
AI integration with teledentistry expands Overjet's market reach and service capabilities.
AI-driven predictive analytics enhance Overjet's Clinical Intelligence Platform.
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