Customer Support Engineer at Kalderos

Colombo, Western Province, Sri Lanka

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Logistics, TransportationIndustries

Requirements

Experience with multi-tenant Applications
Salesforce experience desired
Position has rotating shifts
0-3 years of experience

Responsibilities

Work under the supervision of more senior Support Engineers and Managers
Focus on issues assigned by supervising team members
Learn product and relevant domain business process and case management quickly using documentation, on-the-job training, and mentoring
Troubleshoot product, configuration, and connectivity issues, escalating complex cases to senior engineers as needed
Document customer interactions, issues, and resolutions in the case management system to ensure knowledge sharing and trend analysis
Assist in monitoring system performance and proactively identifying potential issues that could impact customer experience
Follow up with customers to ensure issues are fully resolved and satisfaction is maintained

Skills

Key technologies and capabilities for this role

SalesforceMulti-tenant ApplicationsTroubleshootingCase ManagementCustomer Support

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Support Engineer role?

Benefits include paid leave (vacation/annual, casual, volunteering time off), hospitalization insurance, life & accident insurance, broadband allowance, IT gadgets allowance, meal & fuel allowance, provident fund, tuition reimbursement, employee assistance program, and career growth and mentorship.

What is the location and work arrangement for this position?

The position is located in Colombo and is full-time with rotating shifts.

What skills and experience are required for this role?

Requirements include experience with multi-tenant applications, Salesforce experience desired, and 0-3 years of experience.

What is the compensation for this Customer Support Engineer position?

The job offers a competitive compensation package.

What makes a strong candidate for this entry-level role?

Strong candidates will have 0-3 years of experience, familiarity with multi-tenant applications, and ideally Salesforce experience, along with the ability to quickly learn products and business processes through documentation and mentoring.

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters

2016Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

51-200Employees