Practice Support Analyst - Application Support, Remote at Aledade

Seattle, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Minimum of two years’ experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to change that leads to positive self-improvements
Associate Degree

Responsibilities

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting of technical issues received via tickets with predefined steps (e.g., App Access, Practice Location, Providers, Users, Patient Merges, Telehealth)
Execute sub-tasks of projects that are part of the Practice Success workstream while receiving supervision from a senior team member

Skills

Key technologies and capabilities for this role

Application SupportTroubleshootingHL7 SIUHL7 ADTHIPAA X12 837CCDAAWS S3SQLCustomer ServiceTicket TriageHealthcare IT

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position as indicated by the job title.

What are the minimum qualifications for this role?

Minimum qualifications include two years of experience troubleshooting application issues in healthcare settings, basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA, ability to navigate AWS S3 folders, basic analytical thinking, problem-solving, customer service skills, team player characteristics, ability to accept feedback, and an Associate Degree.

What is the company culture like at Aledade?

Aledade has a collaborative, inclusive, and remote-first culture that is creative, driven by passion for tackling complex issues with respect, open-mindedness, and a desire to learn, with team members bringing diverse experiences, interests, backgrounds, and beliefs.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate will have the minimum qualifications including healthcare troubleshooting experience and healthcare standards knowledge, plus preferred skills like ability to read/write simple SQL statements, along with demonstrating strong customer service, teamwork, and adaptability.

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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