Customer Support Agent at Courier

Metamorfosi, Greece

Courier Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Courier ServicesIndustries

Requirements

  • Πτυχίο τριτοβάθμιας εκπαίδευσης
  • Εξαιρετικές επικοινωνιακές και διαπραγματευτικές ικανότητες
  • Άριστη γνώση της ελληνικής και αγγλικής γλώσσας (προφορικά και γραπτά)
  • Πολύ καλή γνώση Η/Υ Microsoft Office
  • Προηγούμενη εμπειρία σε αντίστοιχη θέση θα συνεκτιμηθεί
  • Δυνατότητα εργασίας υπό πίεση και διαχείρισης πολλαπλών εργασιών

Responsibilities

  • Διαχείριση εισερχόμενης επικοινωνίας (τηλεφωνικές κλήσεις, e-mail, chat, social media)
  • Παροχή πληροφοριών και καθοδήγησης σχετικά με τα προϊόντα και τις υπηρεσίες της εταιρείας
  • Επίλυση παραπόνων και διαχείριση προβλημάτων πελατών με επαγγελματισμό και αποτελεσματικότητα
  • Συνεργασία με άλλες ομάδες της εταιρείας για την επίλυση θεμάτων και τη βελτίωση της εμπειρίας του πελάτη

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsMicrosoft OfficeGreek LanguageEnglish LanguageProblem SolvingMultitaskingTelephone SupportEmail SupportChat SupportSocial Media

Questions & Answers

Common questions about this position

What benefits are offered for the Customer Support Agent position?

Benefits include a competitive compensation package, stable five-day work schedule, permanent contract, full training on procedures and systems, professional development opportunities, and modern facilities with free coffee and snacks.

Is this Customer Support Agent role remote or on-site?

The position is on-site with no remote work option.

What skills and qualifications are required for the Customer Support Agent role?

Requirements include a university degree, excellent communication and negotiation skills, fluent Greek and English (spoken and written), very good knowledge of Microsoft Office PC, ability to work under pressure and multitask, with prior experience in a similar position preferred.

What is the company culture like at XP Courier?

XP Courier emphasizes a human-centered customer service approach, invests in its people, and provides modern facilities with free coffee and snacks in a fast-growing environment focused on speed, reliability, and high-level services.

What makes a strong candidate for the Customer Support Agent position?

A strong candidate has a university degree, excellent communication and negotiation skills in fluent Greek and English, proficiency in Microsoft Office, prior customer support experience, and the ability to handle pressure and multitask effectively.

Courier

Streamlines multi-channel product notifications for developers

About Courier

Courier provides a platform that helps developers integrate notifications across various channels into their applications, whether they are web, desktop, or mobile. The platform includes features such as automations, preferences management, audit logs, and options for white-labeling, allowing developers to customize how notifications are managed and displayed. Unlike many competitors, Courier focuses specifically on the needs of developers, offering a comprehensive suite of tools that simplify the notification process. The goal of Courier is to make it easier for developers to implement and manage notifications, enhancing user engagement and experience in their applications.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$46.1MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Risks

Twilio Ventures' $50M fund could increase competition for Courier.
Courier's Inbox Feed may struggle against native notification systems.
Courier's checks system may lack differentiation from existing solutions.

Differentiation

Courier offers a developer-centric platform for multi-channel notification integration.
The platform includes features like automations, preferences management, and white-labeling.
Courier's API intelligently routes notifications based on user engagement and online status.

Upsides

Courier raised $35M in Series B, indicating strong investor confidence.
Increased demand for personalized notifications boosts Courier's market potential.
Growing trend of AI-driven analytics enhances Courier's notification optimization capabilities.

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