Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Courier ServicesIndustries
Requirements
- Πτυχίο τριτοβάθμιας εκπαίδευσης
- Εξαιρετικές επικοινωνιακές και διαπραγματευτικές ικανότητες
- Άριστη γνώση της ελληνικής και αγγλικής γλώσσας (προφορικά και γραπτά)
- Πολύ καλή γνώση Η/Υ Microsoft Office
- Προηγούμενη εμπειρία σε αντίστοιχη θέση θα συνεκτιμηθεί
- Δυνατότητα εργασίας υπό πίεση και διαχείρισης πολλαπλών εργασιών
Responsibilities
- Διαχείριση εισερχόμενης επικοινωνίας (τηλεφωνικές κλήσεις, e-mail, chat, social media)
- Παροχή πληροφοριών και καθοδήγησης σχετικά με τα προϊόντα και τις υπηρεσίες της εταιρείας
- Επίλυση παραπόνων και διαχείριση προβλημάτων πελατών με επαγγελματισμό και αποτελεσματικότητα
- Συνεργασία με άλλες ομάδες της εταιρείας για την επίλυση θεμάτων και τη βελτίωση της εμπειρίας του πελάτη
Skills
Customer Service
Communication Skills
Microsoft Office
Greek Language
English Language
Problem Solving
Multitasking
Telephone Support
Email Support
Chat Support
Social Media
Courier
Streamlines multi-channel product notifications for developers
About Courier
Courier provides a platform that helps developers integrate notifications across various channels into their applications, whether they are web, desktop, or mobile. The platform includes features such as automations, preferences management, audit logs, and options for white-labeling, allowing developers to customize how notifications are managed and displayed. Unlike many competitors, Courier focuses specifically on the needs of developers, offering a comprehensive suite of tools that simplify the notification process. The goal of Courier is to make it easier for developers to implement and manage notifications, enhancing user engagement and experience in their applications.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$46.1MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Risks
Twilio Ventures' $50M fund could increase competition for Courier.
Courier's Inbox Feed may struggle against native notification systems.
Courier's checks system may lack differentiation from existing solutions.
Differentiation
Courier offers a developer-centric platform for multi-channel notification integration.
The platform includes features like automations, preferences management, and white-labeling.
Courier's API intelligently routes notifications based on user engagement and online status.
Upsides
Courier raised $35M in Series B, indicating strong investor confidence.
Increased demand for personalized notifications boosts Courier's market potential.
Growing trend of AI-driven analytics enhances Courier's notification optimization capabilities.
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