Bilingual Licensed Telesales Agent -
Devoted Health40,000 - 60,000 USD/year
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
$48,000 – $50,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
Candidates must possess an active Property & Casualty (P&C) or Personal Lines insurance license, and fluency in Spanish is preferred. Applicants should demonstrate superior customer service skills, empathy towards others, and the ability to thrive in a fast-paced environment. Proficiency in Google suite and comfort navigating multiple tools simultaneously are also required.
Responsibilities
As a Bilingual Customer Service Agent, the primary responsibility is to provide initial assistance to customers regarding policies, payments, cancellations, and other inquiries via phone, email, and chat. This includes contacting customers' banks or mortgage providers to obtain necessary details, creating and updating policies for customer review, submitting payments and issuing refunds, and educating customers on policy coverages. Additionally, the role involves assisting with updating forms, policies, procedures, and training materials as needed, and participating in a mandatory 10-week training period.
Skills
Customer Service
Empathy
Google Suite
Multi-tasking
Process Improvement
Bilingual (Spanish)
Kin Insurance
Simplifies home insurance for homeowners
About Kin Insurance
Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.
Key Metrics
Chicago, IllinoisHeadquarters
2016Year Founded
$317.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees