Bilingual Senior Telesales Agent (Cantonese)
HumanaSalary not specified
- Full Time
- Junior (1 to 2 years)
$48,000 – $50,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Salary: $48K - $50K
Kin is on a mission to revolutionize home insurance, focusing on member-centricity and leveraging data for customizable coverage and exceptional claims service. We strive to support our members through all circumstances, especially in the face of growing climate risks. Our efficient technology allows homeowners to purchase directly, reducing costs. This approach has fueled significant growth, attracted prominent investors, and earned us recognition, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2024) - Forbes’ America’s Best Startup Employers (2021-2023) - Inc. 5000 Fastest-Growing Private Companies - Forbes’ Fintech 50
We are seeking forward-thinking individuals to join our mission.
Requirements
- Active Property & Casualty (P&C) or Personal Lines insurance License – Required
- Bilingual (Spanish speaking) – Preferred
- Superior customer service skills
- Empathy towards others
- Ability to thrive in a fast-paced environment with limited structure
- Proficiency in Google Suite or similar tools
- Comfort navigating multiple tools and windows simultaneously
- A drive for efficiency and process improvement
Responsibilities
- Engage with current policyholders via phone, email, and chat.
- Obtain additional details from customers' banks/mortgage companies.
- Create and update policies for customer review.
- Process payments and issue refunds.
- Educate customers on policies and coverages.
- Potentially assist with updating forms, policies, procedures, and training materials.
Application Instructions
- Training Period: Mandatory paid 10-week training period.
- Start Date: Hiring for the May 19, 2025 class.
- Time Zones: Candidates must reside in Mountain or Pacific time zones.
- States: Hiring in AZ, CO, ID, KS, MT, NE, NM, TX, UT, and WA.
Company Information
- Company Mission: To transform home insurance and provide unwavering support to members.
- Growth & Recognition: Recognized as a top employer and innovator by Built In Chicago, Forbes, and Inc.
Skills
Customer Service
Empathy
Google Suite
Multi-tasking
Process Improvement
Bilingual (Spanish)
Kin Insurance
Simplifies home insurance for homeowners
About Kin Insurance
Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.
Chicago, IllinoisHeadquarters
2016Year Founded
$317.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees