[Remote] Bilingual Licensed Customer Service Agent at Kin Insurance

Remote

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$48,000 – $50,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceEmpathyGoogle SuiteMulti-taskingProcess ImprovementBilingual (Spanish)

Questions & Answers

Common questions about this position

What is the salary range for the Bilingual Licensed Customer Service Agent position?

The salary range is $48K - $50K.

Is this a remote position, and are there any location restrictions?

This is a fully remote position, but candidates must reside in Mountain or Pacific time zones and be located in AZ, CO, ID, KS, MT, NE, NM, TX, UT, or WA.

What are the key requirements and skills needed for this role?

Candidates must have an active Property & Casualty (P&C) or Personal Lines insurance license, superior customer service skills, empathy, ability to thrive in a fast-paced environment, proficiency in Google Suite, and comfort with multiple tools. Bilingual Spanish speaking is preferred.

What is the company culture like at Kin Insurance?

Kin Insurance emphasizes member-centricity, efficiency through technology, and a supportive environment amid growth and climate risks, with recognitions as a top workplace by Built In Chicago, Forbes, and Inc.

What should I know about the application process and training for this role?

There is a mandatory paid 10-week training period, and they are hiring for the May 19, 2025 class. Ensure you have an active P&C or Personal Lines license and reside in an eligible state and time zone.

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters

2016Year Founded

$317.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.

Potential impact of climate change on coastal areas could raise claims costs.

Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.

The company uses extensive property data for precise pricing and improved underwriting.

Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.

The company achieved a $1bn valuation, securing its Unicorn status in 2023.

Kin's technology-driven model ensures competitive rates and personalized service.

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