[Remote] Customer Success Manager- UK Based at Overjet

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental Technology, Artificial Intelligence, Healthcare TechnologyIndustries

Requirements

The candidate must have over 5 years of experience in customer success within SaaS or a similar product, including previous experience with renewals. Additionally, 2+ years of experience in Management Consulting is required. Strong communication, interpersonal skills, and a strong work ethic are essential for achieving results in a high-growth startup environment. Previous experience in insurance, dental/healthcare, startups, or B2B software is considered a plus.

Responsibilities

The Customer Success Manager will manage enterprise accounts, focusing on relationships with dental office leadership and central office leadership. They will execute the customer success strategy, owning the full customer lifecycle from onboarding through ongoing engagement, retention, and expansion. Responsibilities include achieving individual metrics and KPIs, improving processes for account setup, implementation, training, and reviews to minimize churn and support expansion. The role involves developing and executing account expansion initiatives, conducting frequent reviews to gauge customer satisfaction and utilization, and employing the total office concept to engage all dental office staff. The CSM will proactively upsell new modules and product enhancements, build strong executive relationships, influence renewals, negotiate contracts, and align on long-term strategic value.

Skills

Customer Success Management

Account Management

Project Management

Onboarding

Customer Retention

Customer Engagement

Upselling

Relationship Building

Data Analysis

Process Improvement

Dental Industry

Overjet

AI for dental care and claims

About Overjet

Overjet.ai focuses on enhancing oral health through artificial intelligence solutions tailored for the dental industry. The company offers two main products: the Clinical Intelligence Platform and the Claim Intelligence Platform. The Clinical Intelligence Platform assists dental providers by integrating AI insights from dental radiographs with patient and treatment data, which helps improve clinical performance and patient outcomes. Meanwhile, the Claim Intelligence Platform aids insurance companies by analyzing radiographic claims to streamline the claims review process, allowing for quicker approvals and enabling examiners to concentrate on more complex claims. Overjet.ai distinguishes itself from competitors by specifically targeting the dental sector and providing tailored solutions that enhance both clinical care and administrative efficiency. The company's goal is to create a future where dental care is more precise, efficient, and centered around patient needs.

Cambridge, MassachusettsHeadquarters

2018Year Founded

$127MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees