Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality Technology, SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree and 3-5 years of Customer Success experience in a SaaS environment, with a proven track record of onboarding clients through complex technical challenges. They should have experience managing accounts with annual contract values between $20K–$100K, along with strong organizational and time-management skills, and exceptional communication abilities to build trust and rapport with diverse stakeholders.
Responsibilities
The Customer Success Manager will lead all aspects of the onboarding process, including collecting client requirements and completing initial account setup, drive customer value by partnering with clients to understand their goals and demonstrate Canary’s solutions, build and maintain strong relationships with key stakeholders, identify growth opportunities, and act as a trusted advisor to resolve client challenges while ensuring alignment with Canary’s goals. They will also collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth, and contribute to Canary’s strategic goals for the region.
Skills
Customer Success
Client Onboarding
Relationship Management
Product Knowledge
Webinars
Account Setup
Client Communication
Goal Alignment
Canary Technologies
Hospitality management software for hotels
About Canary Technologies
Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.
Key Metrics
None, CaliforniaHeadquarters
2018Year Founded
$92.5MTotal Funding
SERIES_CCompany Stage
Enterprise Software, Consumer GoodsIndustries
51-200Employees