Onboarding Specialist - Fleetio

Position Overview

As an Onboarding Specialist for Fleetio's Onboarding Services team, your job is to ensure our customers fully adopt our fleet management and maintenance software platform. You'll achieve this by establishing a strong rapport with key stakeholders and executing a process-driven onboarding experience. You'll work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, import their data, and roll out the product to their users.

In this role, you'll manage a portfolio of onboarding projects representing a diverse set of customer industries and geographies. In addition, you'll work with and be supported by several other Fleetio teams and integration partners as you lead our customers through their onboarding journey. We're looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology to develop more successful habits. If this is you, we encourage you to apply. Be sure to mention coffee in your application so we know you actually read this.

Responsibilities

• Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support.
• Track tasks against a schedule, execute onboarding efforts, and coordinate with internal staff to ensure milestones are met on a timely basis.
• Measure and track customer onboarding outcomes.
• Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience.
• Become a trusted resource for software and productivity trends in the fleet management domain.

Requirements

• At least 3 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation).
• Experience working with our tools — Project Management tool (Gainsight), CRM systems (Salesforce), online project management tools (Asana) and internal communication tool (Slack).
• Strong Excel skills + comfortable manipulating and importing large amounts of data.
• Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust.
• Meticulous and precise when executing a task. Painstakingly accurate and consistently thorough all while managing your time appropriately.
• Strong team player, but also a self-starter who can work autonomously.
• Empathetic - you want to help and serve our customers to become natural Fleetio evangelists.
• Passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, you're on it.
• Comfortable with change, experimenting, and trying new ideas.

Company Information

A little about us… Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Benefits

• 100% dental/health coverage (50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave: birthing parent (16 weeks paid), non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125

Employment Type

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Location Type

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Salary

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