Technical Account Manager

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Learning Management Systems, EdTechIndustries

Requirements

Candidates should have 5 or more years of technical troubleshooting experience in a SaaS environment and 2 or more years of enterprise or large account management experience in a SaaS environment. Basic knowledge of back-end development practices, OAuth 2.0, SAML, and other Single Sign on Protocols is required, along with working knowledge of front-end development technologies like JavaScript, CSS, HTML, and RESTful APIs. The ability to travel internationally up to 25% with notice is also necessary.

Responsibilities

The Technical Account Manager will build, grow, and deepen customer relationships to ensure success with Docebo's LMS solutions, acting as a strategic guide and technical support liaison. Responsibilities include translating customer business goals into technical strategies, managing the technical and product relationship, and participating in strategic customer initiatives. The TAM will also provide product expertise, monitor platform health, identify and mitigate technical risks, and collaborate with internal and external teams to drive strategic account planning and resolve issues.

Skills

Customer Relationship Management

Technical Support

Product Expertise

Strategic Guidance

LMS Solutions

eLearning

Account Management

Problem-Solving

Communication

Presentation Skills

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

Land your dream remote job 3x faster with AI

Try Jobo Free