Customer Success Manager - Quality Management at Greenlight

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, SaaSIndustries

Requirements

3+ years of experience in Customer Success, Technical Account Management, or other customer-facing role for a SaaS product
Background in quality management systems (QMS), regulatory affairs, or compliance within the medical device industry (preference for experience with medical device technology or the Quality Management space)
Strong technical skills, including experience with system integrations, APIs, and data migration
Excellent communication, presentation, and relationship-building skills
Experience engaging industry-specific audiences, specifically roles in Quality Management, Product Development, Quality Assurance, and C-level executives
Experience or familiarity with regulations such as ISO 13485, ISO 14971, FDA 21 CFR Part 11, etc
Preferred:
Experience implementing eQMS platforms or similar regulated software systems
Knowledge of electronic signatures, audit trails, and document control best practices
Bachelor’s degree in Engineering, Life Sciences, or a related field

Responsibilities

Develop a deep understanding of each customer’s quality processes, business goals, regulatory needs, and measures of success
Monitor customer health metrics, adoption, and usage patterns to identify account health risks and opportunities
Conduct regular business reviews, presenting insights and recommending strategies for increased efficiency and compliance
Serve as a customer advocate, communicating their needs and feedback to internal teams to ensure future products and updates align with regulatory demands
Act as a subject matter expert on industry-specific regulations and compliance requirements
Advise customers on best practices related to their business goals to ensure optimal use of the Greenlight Guru product to aid in their compliance requirements
Proactively monitor customer usage and provide adoption strategies to mitigate risk
Serve as the Customer Success technical point of contact for assigned accounts, addressing product functionality and integration questions
Partner with Support and Product teams to troubleshoot, escalate, and resolve advanced technical issues
Provide product demonstrations and support for expansion and cross-sell opportunities
Develop training sessions for customer teams on system features, compliance workflows, and new product releases in partnership with Enablement
Collaborate with Product Marketing to produce technical documentation, video tutorials, and knowledge base articles tailored for the medical device industry

Skills

Customer Success Management

Quality Management Systems

eQMS

Regulatory Compliance

Medical Device Regulations

SaaS

Account Health Monitoring

Business Reviews

Risk Management

Customer Advocacy

Greenlight

Financial app for family money management

About Greenlight

Greenlight offers a money management app designed for families, focusing on teaching kids and teens about financial literacy. The app features a debit card for children, allowing parents to manage allowances linked to chores or direct deposits. It promotes saving by offering interest on savings and setting savings goals. Additionally, Greenlight provides an investing platform for families to explore stocks and ETFs, and a credit card that rewards users with cash back, which can be invested for future expenses. Unlike other financial apps, Greenlight emphasizes parental involvement in financial education, enabling children to build credit before adulthood. The company's goal is to empower families to manage money effectively and build long-term wealth.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$579.4MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, vision and FSAs

Unlimited, flexible time off

Generous employer 401(k) match and equity

16-week paid parental leave

Ongoing learning and development

Remote-friendly work environment

Risks

Increased competition from fintech startups could erode Greenlight's market share.

Regulatory scrutiny on financial products for minors may increase compliance costs.

Economic downturns could reduce consumer spending on Greenlight's premium services.

Differentiation

Greenlight offers a unique family-focused financial management platform with debit and credit cards.

The app provides educational tools for kids to learn saving, investing, and credit building.

Greenlight's subscription model includes premium services like Greenlight Max and Infinity for wealth building.

Upsides

Greenlight's $2.3 billion valuation highlights strong investor confidence and market potential.

The rise of family-oriented financial products aligns with Greenlight's comprehensive service offerings.

Integration of AI-driven financial literacy tools can enhance user engagement and education.

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