Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
Customer Success Manager - Quality Management at Greenlight
Atlanta, Georgia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, SaaSIndustries
Requirements
- 3+ years of experience in Customer Success, Technical Account Management, or other customer-facing role for a SaaS product
- Background in quality management systems (QMS), regulatory affairs, or compliance within the medical device industry (preference for experience with medical device technology or the Quality Management space)
- Strong technical skills, including experience with system integrations, APIs, and data migration
- Excellent communication, presentation, and relationship-building skills
- Experience engaging industry-specific audiences, specifically roles in Quality Management, Product Development, Quality Assurance, and C-level executives
- Experience or familiarity with regulations such as ISO 13485, ISO 14971, FDA 21 CFR Part 11, etc
- Preferred:
- Experience implementing eQMS platforms or similar regulated software systems
- Knowledge of electronic signatures, audit trails, and document control best practices
- Bachelor’s degree in Engineering, Life Sciences, or a related field
Responsibilities
- Develop a deep understanding of each customer’s quality processes, business goals, regulatory needs, and measures of success
- Monitor customer health metrics, adoption, and usage patterns to identify account health risks and opportunities
- Conduct regular business reviews, presenting insights and recommending strategies for increased efficiency and compliance
- Serve as a customer advocate, communicating their needs and feedback to internal teams to ensure future products and updates align with regulatory demands
- Act as a subject matter expert on industry-specific regulations and compliance requirements
- Advise customers on best practices related to their business goals to ensure optimal use of the Greenlight Guru product to aid in their compliance requirements
- Proactively monitor customer usage and provide adoption strategies to mitigate risk
- Serve as the Customer Success technical point of contact for assigned accounts, addressing product functionality and integration questions
- Partner with Support and Product teams to troubleshoot, escalate, and resolve advanced technical issues
- Provide product demonstrations and support for expansion and cross-sell opportunities
- Develop training sessions for customer teams on system features, compliance workflows, and new product releases in partnership with Enablement
- Collaborate with Product Marketing to produce technical documentation, video tutorials, and knowledge base articles tailored for the medical device industry
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Customer Success Manager role?
The role requires 3+ years of experience in Customer Success.
What key skills and knowledge are needed for this position?
Candidates need deep knowledge of quality management systems, regulatory requirements like ISO 13485, FDA 21 CFR Part 11, and EU MDR, SaaS technology, relationship management skills, and working knowledge of medical device QMS processes.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What is the company culture like at Greenlight Guru?
Greenlight Guru offers a collaborative, mission-driven team environment in the exciting medical device industry.
Greenlight
Financial app for family money management
About Greenlight
Greenlight offers a money management app designed for families, focusing on teaching kids and teens about financial literacy. The app features a debit card for children, allowing parents to manage allowances linked to chores or direct deposits. It promotes saving by offering interest on savings and setting savings goals. Additionally, Greenlight provides an investing platform for families to explore stocks and ETFs, and a credit card that rewards users with cash back, which can be invested for future expenses. Unlike other financial apps, Greenlight emphasizes parental involvement in financial education, enabling children to build credit before adulthood. The company's goal is to empower families to manage money effectively and build long-term wealth.
Atlanta, GeorgiaHeadquarters
2014Year Founded
$579.4MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees
Benefits
Medical, dental, vision and FSAs
Unlimited, flexible time off
Generous employer 401(k) match and equity
16-week paid parental leave
Ongoing learning and development
Remote-friendly work environment
Risks
Increased competition from fintech startups could erode Greenlight's market share.
Regulatory scrutiny on financial products for minors may increase compliance costs.
Economic downturns could reduce consumer spending on Greenlight's premium services.
Differentiation
Greenlight offers a unique family-focused financial management platform with debit and credit cards.
The app provides educational tools for kids to learn saving, investing, and credit building.
Greenlight's subscription model includes premium services like Greenlight Max and Infinity for wealth building.
Upsides
Greenlight's $2.3 billion valuation highlights strong investor confidence and market potential.
The rise of family-oriented financial products aligns with Greenlight's comprehensive service offerings.
Integration of AI-driven financial literacy tools can enhance user engagement and education.
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