Experience Partner 2
GranicusSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Public SectorIndustries
Requirements
- Three to seven years of experience working in customer success in support of Government customers in National Security (Defense, Intelligence) or Law Enforcement for a SaaS company, ideally with data, analytics, or business intelligence product offerings
- Ability to facilitate customer meetings and presentations to establish trusted advisor relationships
- Foundation of data literacy and interest in building analytic capabilities
- Ability to work in a customer facing role with a large amount of autonomy
- Experience using Open Source Intelligence (OSINT) methodologies and tools
- Three to seven years of experience as an analyst within National Security (Defense, Intelligence) would be preferred
- Ability to build relationships at all levels across an organisation
- Strong project management skills and ability to organise work and competing priorities
- Effective verbal and written communication skills
- Problem solve and not afraid to get stuck into the technical details
Responsibilities
- Help Sayari’s existing Australian government clients effectively leverage the Sayari solutions
- Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s Australian government clients
- Ensure that Sayari Australian government customers fully integrate Sayari products into their workflows by understanding their mission and priorities
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
- Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering
- Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Customer Success Manager role?
The role requires three to seven years of experience working in customer success in support of government customers in National Security (Defense).
Is this a remote position or does it require working in an office?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What is the company culture like at Sayari?
Sayari's culture is defined by dedication to using open data for visibility into global networks, passion for novel problem-solving, diverse perspectives, cross-team collaboration, training opportunities, and rewarding initiative and innovation. They emphasize supportive, high-performing, and curious teams.
What makes a strong candidate for this Customer Success Manager position?
Strong candidates have 3-7 years in customer success for government/National Security clients, experience with Australian government clients, and the ability to manage onboarding, drive adoption, and provide product expertise.
Sayari
Provides risk intelligence for supply chains
About Sayari
Sayari specializes in counterparty and supply chain risk intelligence, helping businesses and analysts make informed decisions by providing visibility into the relationships between corporate entities and their stakeholders, such as shareholders and suppliers. The platform integrates trade data from 65 countries with global corporate ownership data, allowing clients to identify various risks, including regulatory and reputational risks. Sayari differentiates itself from competitors by offering a comprehensive view of cross-border networks and hidden risks, which is crucial for managing compliance with regulatory and ESG mandates. The company's goal is to ensure transparency and mitigate risks in global commerce, providing subscription-based services that give clients continuous access to updated data for effective risk assessment and management.
Washington, District of ColumbiaHeadquarters
2015Year Founded
$53.2MTotal Funding
DEBTCompany Stage
Data & Analytics, Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Company Match
Risks
Emerging startups offering similar services at lower costs threaten Sayari's market share.
Rapid AI advancements may outpace Sayari's current platform capabilities.
Economic downturns could lead clients to reduce or cancel Sayari's subscription services.
Differentiation
Sayari integrates trade data from 65 countries with global corporate ownership data.
The platform offers batch supplier screening and detailed risk reporting capabilities.
Sayari Signal provides real-time data across 100 risk categories for trade compliance.
Upsides
Growing demand for ESG compliance tools boosts Sayari's market potential.
Increased regulatory scrutiny on cross-border transactions drives demand for Sayari's solutions.
Expansion of digital trade platforms requires integrated risk assessment tools like Sayari's.
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