Customer Success Manager - Public Sector at Sayari

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Public SectorIndustries

Requirements

Three to seven years of experience working in customer success in support of Government customers in National Security (Defense, Intelligence) or Law Enforcement for a SaaS company, ideally with data, analytics, or business intelligence product offerings
Ability to facilitate customer meetings and presentations to establish trusted advisor relationships
Foundation of data literacy and interest in building analytic capabilities
Ability to work in a customer facing role with a large amount of autonomy
Experience using Open Source Intelligence (OSINT) methodologies and tools
Three to seven years of experience as an analyst within National Security (Defense, Intelligence) would be preferred
Ability to build relationships at all levels across an organisation
Strong project management skills and ability to organise work and competing priorities
Effective verbal and written communication skills
Problem solve and not afraid to get stuck into the technical details

Responsibilities

Help Sayari’s existing Australian government clients effectively leverage the Sayari solutions
Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s Australian government clients
Ensure that Sayari Australian government customers fully integrate Sayari products into their workflows by understanding their mission and priorities
Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering
Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships

Skills

Customer Success

Account Management

Client Onboarding

User Training

Product Adoption

Churn Management

Stakeholder Engagement

Public Sector

Sayari

Provides risk intelligence for supply chains

About Sayari

Sayari specializes in counterparty and supply chain risk intelligence, helping businesses and analysts make informed decisions by providing visibility into the relationships between corporate entities and their stakeholders, such as shareholders and suppliers. The platform integrates trade data from 65 countries with global corporate ownership data, allowing clients to identify various risks, including regulatory and reputational risks. Sayari differentiates itself from competitors by offering a comprehensive view of cross-border networks and hidden risks, which is crucial for managing compliance with regulatory and ESG mandates. The company's goal is to ensure transparency and mitigate risks in global commerce, providing subscription-based services that give clients continuous access to updated data for effective risk assessment and management.

Washington, District of ColumbiaHeadquarters

2015Year Founded

$53.2MTotal Funding

DEBTCompany Stage

Data & Analytics, Consulting, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Risks

Emerging startups offering similar services at lower costs threaten Sayari's market share.

Rapid AI advancements may outpace Sayari's current platform capabilities.

Economic downturns could lead clients to reduce or cancel Sayari's subscription services.

Differentiation

Sayari integrates trade data from 65 countries with global corporate ownership data.

The platform offers batch supplier screening and detailed risk reporting capabilities.

Sayari Signal provides real-time data across 100 risk categories for trade compliance.

Upsides

Growing demand for ESG compliance tools boosts Sayari's market potential.

Increased regulatory scrutiny on cross-border transactions drives demand for Sayari's solutions.

Expansion of digital trade platforms requires integrated risk assessment tools like Sayari's.

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