[Remote] Customer Success Manager, NA at Nash

United States

Nash Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, E-commerce, Biotechnology, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementAccount ManagementLogisticsSaaSCustomer SuccessClient OnboardingTechnical SupportStrategic PlanningProblem-SolvingCommunication

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, the role is remote.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key responsibilities does the Customer Success Manager handle?

The role involves building trusted relationships with executives and stakeholders, providing technical and strategic support, driving customer outcomes and ROI, leading implementation projects, identifying expansion opportunities, and collaborating on change management.

What is the company culture like at Nash?

This information is not specified in the job description.

What makes a strong candidate for the Customer Success Manager role?

Strong candidates will have experience acting as a trusted advisor to executives and technical stakeholders, driving customer ROI through analytics and best practices, leading technical implementations, and collaborating across teams like Engineering, Product, Sales, and Support.

Nash

Delivery management platform for businesses

About Nash

Nash provides a platform for businesses to manage their delivery operations efficiently. It serves various sectors, including retail, e-commerce, and food and beverage, focusing on last-mile delivery services. The platform allows businesses to monitor deliveries in real-time, control delivery times, and create multi-dropoff routes. It supports on-demand delivery, including same-hour options, and enables businesses to share tracking information and manage operations from anywhere. Nash operates on a subscription model, offering a cost-effective solution for businesses while ensuring a steady revenue stream. Key features include workflow automation, route visualization, and seamless communication with external partners, all aimed at helping businesses enhance their delivery services without the need for demand forecasting.

San Francisco, CaliforniaHeadquarters
2021Year Founded
$28.3MTotal Funding
SERIES_ACompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
51-200Employees

Benefits

Competitive compensation & equity
Health, dental, & vision insurance
Fully remote culture
Quarterly in-person events to bond with teammates
Flexible PTO
Home office stipend & more

Risks

Increased competition from platforms like DoorDash and Uber may reduce Nash's market share.
Reliance on third-party APIs poses risks if partners change terms or increase fees.
Rapid tech advancements require continuous R&D investment to maintain competitiveness.

Differentiation

Nash aggregates multiple delivery providers, offering flexibility in price and availability.
The platform offers real-time tracking and on-demand delivery, enhancing customer satisfaction.
Nash's subscription model provides a steady revenue stream and cost-effective solutions for businesses.

Upsides

Recent $20M Series A funding boosts Nash's growth and development potential.
Partnership with VROMO enhances last-mile delivery orchestration capabilities.
Integration with AI-driven tools can optimize delivery routes and efficiency.

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