Customer Success Manager, NA

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerce, Biotechnology, SaaSIndustries

Requirements

Candidates should have 5+ years of experience in customer-facing roles such as Customer Success, Solutions Engineering, or Technical Project Management, preferably within logistics, SaaS, or infrastructure technology sectors. Strong technical skills with experience in API integrations and data solutions are required, along with exceptional communication and project management abilities. Proficiency in data tools like SQL or Python and familiarity with database management and product analytics are preferred.

Responsibilities

The Customer Success Manager will act as the primary point of contact and trusted advisor for Nash's largest customers, managing and expanding relationships. Responsibilities include providing technical and strategic support, collaborating with internal teams to resolve challenges, and consulting clients on best practices and analytics to maximize ROI. The role also involves leading implementation projects, identifying expansion opportunities, facilitating platform adoption through change management, and advocating for customer needs to influence product roadmap decisions.

Skills

Customer Relationship Management

Account Management

Logistics

SaaS

Customer Success

Client Onboarding

Technical Support

Strategic Planning

Problem-Solving

Communication

Nash

Delivery management platform for businesses

About Nash

Nash provides a platform for businesses to manage their delivery operations efficiently. It serves various sectors, including retail, e-commerce, and food and beverage, focusing on last-mile delivery services. The platform allows businesses to monitor deliveries in real-time, control delivery times, and create multi-dropoff routes. It supports on-demand delivery, including same-hour options, and enables businesses to share tracking information and manage operations from anywhere. Nash operates on a subscription model, offering a cost-effective solution for businesses while ensuring a steady revenue stream. Key features include workflow automation, route visualization, and seamless communication with external partners, all aimed at helping businesses enhance their delivery services without the need for demand forecasting.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$28.3MTotal Funding

SERIES_ACompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive compensation & equity

Health, dental, & vision insurance

Fully remote culture

Quarterly in-person events to bond with teammates

Flexible PTO

Home office stipend & more

Risks

Increased competition from platforms like DoorDash and Uber may reduce Nash's market share.

Reliance on third-party APIs poses risks if partners change terms or increase fees.

Rapid tech advancements require continuous R&D investment to maintain competitiveness.

Differentiation

Nash aggregates multiple delivery providers, offering flexibility in price and availability.

The platform offers real-time tracking and on-demand delivery, enhancing customer satisfaction.

Nash's subscription model provides a steady revenue stream and cost-effective solutions for businesses.

Upsides

Recent $20M Series A funding boosts Nash's growth and development potential.

Partnership with VROMO enhances last-mile delivery orchestration capabilities.

Integration with AI-driven tools can optimize delivery routes and efficiency.

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