Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 3 years of experience in customer success or account management within a SaaS environment. Strong communication, interpersonal, and problem-solving skills are essential, as is the ability to build and maintain strong relationships with clients.
Responsibilities
As a Customer Success Manager, you will be responsible for onboarding new clients, proactively managing their accounts, driving product adoption, and ensuring customer satisfaction. You will conduct regular check-in calls, identify opportunities for growth, and work closely with the sales and product teams to advocate for the customer's needs. Additionally, you will contribute to customer success initiatives and provide ongoing support to ensure clients achieve their desired outcomes.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees