Underwriter II (Entertainment)
Integrated Specialty Coverages, LLCSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
$74,000 – $119,900Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
EntertainmentIndustries
Requirements
Candidates should have 3+ years of experience as a film and television paymaster with the ability to break timecards, a customer focused mindset, strong verbal and written communication skills, and the ability to strategically work through problems to identify the root cause and create action plans to resolve them.
Responsibilities
The Customer Success Manager will own a portfolio of Film & Television Mid-Market clients post-onboarding, serving as their strategic partner and primary point of contact, driving feature adoption, account growth, and long-term client satisfaction. They will collaborate closely with Paymasters, Implementations, Labor Relations, and RevOps to deliver a high-touch, concierge client experience, lead proactive engagements—including health checks, product roadmap discussions, and quarterly business reviews—tailored to client goals and complexity, monitor client health and payroll volume trends, act as the voice of the customer by submitting feedback and feature requests, navigate union and non-union workflows, and partner cross-functionally to solve complex challenges and continuously improve the customer experience.
Skills
Client Relationship Management
Account Growth
Feature Adoption
Stakeholder Collaboration
Project Management
Customer Support
Strategic Planning
Wrapbook
Digital payroll and production management platform
About Wrapbook
Wrapbook offers a digital payroll and production management platform tailored for the entertainment industry, serving clients like film and TV production companies. The platform simplifies payroll by allowing users to collect timecards through an app, generating smart timecards that ensure compliance with industry standards. It stands out from competitors by integrating with accounting software like QuickBooks, streamlining financial management. The goal of Wrapbook is to provide a fast and secure way to manage payroll and production needs, reducing administrative burdens for its clients.
Toronto, CanadaHeadquarters
2018Year Founded
$146.3MTotal Funding
LATE_VCCompany Stage
Enterprise Software, Financial Services, EntertainmentIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Remote Work Options
Health Insurance
Dental Insurance
Home Office Stipend
401(k) Company Match
401(k) Retirement Plan
Professional Development Budget
Phone/Internet Stipend
Risks
Increased competition from established players like Cast & Crew threatens market share.
Entertainment industry strikes may disrupt production schedules, affecting Wrapbook's service demand.
Reliance on third-party integrations poses risks if partners change APIs or business models.
Differentiation
Wrapbook offers a unified platform for production payroll and cost management.
The platform ensures compliance with industry standards through smart timecards and union compliance.
Wrapbook integrates with major accounting software, enhancing financial management efficiency.
Upsides
Wrapbook's recent $20M funding will accelerate its NextGen payroll solution development.
The platform's new cost-management tools improve collaboration between production and accounting teams.
Growing demand for digital payroll solutions in entertainment boosts Wrapbook's market potential.
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